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Red Earth

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Contributor Brian1220
Contributor
Posts: 2
Registered: ‎04-02-2018
Message 1 of 4
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So the last couple days I keep having the Red Earth with the white wifi signal below the only lights that are showing. I contacted Verizon and they said it was faulty router so they sent me a new router. Well today I installed the new router and it keeps doing the same thing. Is there anything else I can try and do?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,765
Registered: ‎10-18-2016
Message 2 of 4
(28,815 Views)

@Brian1220wrote:

So the last couple days I keep having the Red Earth with the white wifi signal below the only lights that are showing. I contacted Verizon and they said it was faulty router so they sent me a new router. Well today I installed the new router and it keeps doing the same thing. Is there anything else I can try and do?


I would have them send a repairman to your residence. Let them troubleshoot the issue.

the possibility that two routers doing the same thing would mean some trouble elsewhere in your setup.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 3 of 4
(28,787 Views)

How is router connected to ont? If via coax, check connections are tight.

If Ethernet, verify connections are tight and connectors are in good shape.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor Brian1220
Contributor
Posts: 2
Registered: ‎04-02-2018
Message 4 of 4
(28,771 Views)

Figured out the red globe issue and that is not white but the WAN light on the back of the router still isn’t on

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