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Red fail light on ONT box

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Red fail light on ONT box

Message 1 of 11
(10,441 Views)

Fios randomly went out last night, I’ve tried everything. (Rebooting, unplugging) still comes back on red. Does this mean my ONT box failed or a deeper issue outside down the line somewhere??  

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Re: Red fail light on ONT box

Message 11 of 11
(2,218 Views)

Yes it was resolved by a tech coming out and telling me the line from the pole to my house was bad. We didn’t have any weather issues or anything. So who knows how it happened. But he installed a new line from the pole to the house and haven’t had any issues since 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Red fail light on ONT box

Message 2 of 11
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Is there a "Network" light? If red fail and no Network Network light it typically mean you have no signal coming into the ONT. You'll most likely need a tech visit. 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Re: Red fail light on ONT box

Message 3 of 11
(10,338 Views)

Every light is green. Except the “fail” light which is red...the Ethernet port is green to the router which is also all green. Can’t figure out why it’s saying fail

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Re: Red fail light on ONT box

Message 4 of 11
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Network light is green. I tried posting a picture of the ONT but can’t get it on here

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Red fail light on ONT box

Message 5 of 11
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Ethernet is green because it is still connected to the router. Are you out of service? TV and Phone still working?

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Re: Red fail light on ONT box

Message 6 of 11
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I only have fios internet, we don’t have tv or phone service. We never lost power or anything. Just steaming tv and boom. Everything disconnected. No reason at all. Late at night too

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Red fail light on ONT box

Message 7 of 11
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Sorry to hear. Yeah you will have to call Verizon. Either the ONT is bad or there might be a signal issue with your fiber. Either way you'll probably need a visit. 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-29-2020

Re: Red fail light on ONT box

Message 8 of 11
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Ah **bleep**. That’s the last thing I wanted. With this covid who knows when they’ll be able to get someone out to fix it

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,854
Registered: ‎06-24-2018

Re: Red fail light on ONT box

Message 9 of 11
(10,269 Views)

You can also try @VerizonSupport via Twitter or VZ Direct at dslreports.com instead of calling. 

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Contributor
Contributor
Posts: 1
Registered: ‎07-31-2020

Re: Red fail light on ONT box

Message 10 of 11
(1,781 Views)

Did you ever get it resolved? I got Fios not even 3 weeks ago and same thing just happened to me this afternoon. No TV, no internet. 2 day wait for Tech.

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