01-06-2016 07:24 PM
01-06-2016 07:28 PM
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
01-06-2016 11:24 PM - edited 01-06-2016 11:29 PM
heydude, maybe this is why.........it seems that a red "vid" light indicates a low signal level (low light level) on the fiber optic cable according to this solved thread from 2010.....clicking should open in new tab or window... check this thread
01-07-2016 08:10 AM
So I called tech support and they said that most likely there is interference between the cable and the hub. Someone is scheduled to drop by today to take a look at it.
Thanks for everyone's help!