I have paid my last month bill of $74.99, but used only 4 days of service. So Verizon supposed to return around $65 back to me.
I have called around 10 times and I was end up explaining my issue with Customer Care department, then Billing Department, and then Finance department. Verizon confirmed to refund the money, but till today I did not get my money back. It’s been more than 3 months since I close my residential Fios internet connection.
I had discussion around date 2/28/2017 and that time I was told that I’ll get around $65 and I’ll get phone call from Finance department to conform my mailing address. But I did not get any call from Verizon and I did not get my refund.
In my last calls on 3/7/2017, I was told that I’ll receive the check in 7 to 10 days. But I have not received my check yet.
Let me know what’s wrong here and why Verizon not refunding my money?
Regards,
Jaga
@jaga wrote:I have paid my last month bill of $74.99, but used only 4 days of service. So Verizon supposed to return around $65 back to me.
I have called around 10 times and I was end up explaining my issue with Customer Care department, then Billing Department, and then Finance department. Verizon confirmed to refund the money, but till today I did not get my money back. It’s been more than 3 months since I close my residential Fios internet connection.
I had discussion around date 2/28/2017 and that time I was told that I’ll get around $65 and I’ll get phone call from Finance department to conform my mailing address. But I did not get any call from Verizon and I did not get my refund.
In my last calls on 3/7/2017, I was told that I’ll receive the check in 7 to 10 days. But I have not received my check yet.
Let me know what’s wrong here and why Verizon not refunding my money?
Regards,
Jaga
In most cases like this when you start into the month of service it is rare to get a prorated refund no matter what you may be told.
you can keep calling to Verizon but I will bet it will not be done.
hopefully I am wrong.
Good Luck
Hi jaga,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
