I moved and terminated my service with Verizon. While I thought the actual service was great, the customer service has been the opposite experience. I called to check and make sure that the equipment on my account had been returned. No one able to help me, and basically I was told "so sorry" but there is no one that can verify that your equipment has been received. The return was necessitated by Verizon's change in turning in equipment at a local store.
Secondarily, I should have received a refund on my account. Once again, called customer service, and no help. My account has been deactivated and all notes removed. They cannot direct me who I should contact to see if a refund was processed. They don't even have information in their system on how to deal with terminated accounts. POOR SERVICE on the part of Verizon. If I would have returned to an area where Verizon was provided, I would have definitely used them. However, now that I have had this experience, I am doubting their ability as a full service provider in every sense of the word.