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Refund on Verizon account

Posts: 1
Registered: ‎02-24-2015

Refund on Verizon account

Message 1 of 2

I moved and terminated my service with Verizon.  While I thought the actual service was great, the customer service has been the opposite experience.  I called to check and make sure that the equipment on my account had been returned.  No one able to help me, and basically I was told "so sorry" but there is no one that can verify that your equipment has been received.  The return was necessitated by Verizon's change in turning in equipment at a local store.


Secondarily, I should have received a refund on my account.  Once again, called customer service, and no help.  My account has been deactivated and all notes removed.  They cannot direct me who I should contact to see if a refund was processed.  They don't even have information in their system on how to deal with terminated accounts.  POOR SERVICE on the part of Verizon.  If I would have returned to an area where Verizon was provided, I would have definitely used them.  However, now that I have had this experience, I am doubting their ability as a full service provider in every sense of the word.

Moderator Moderator
Posts: 10,514
Registered: ‎03-18-2013

Re: Refund on Verizon account

Message 2 of 2

Hi Pw2015,


How long ago did you discontinue service?

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