I switched off my Verizon FIOS service 8 months back. As with many, may others on this forum I've been getting statements every month indicating I'm owed $59 by Verizon. I've called twice - both times getting to some customer service rep after 20+ minutes of being shuffled around. Once the rep couldn't help me, the next time the rep sent me to the accounting department who said they'd take care of it. That was 3 months back.
Verizon service is absolutely the worst! I'm complaining to the BBB, FCC, and whoever else will listen.
Prithvi
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
