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Rent-to-own router

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pcnerd
Bronze Contributor II
Bronze Contributor II
Posts: 169
Registered: ‎09-12-2009

Rent-to-own router

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I may be in the wrong area to ask this question. I may be told to contact billing. I may have to call billing & ask. But I'll give it a shot.

 

I know that I have 2 options regarding the router. I can rent it or I can buy it. I wonder if there is a 3rd option. I wonder if I can make monthly payments on it until I own it - say, $20/month for 10 months. If I own the FIOS router & have a problem with it can I still get tech support?

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Rent-to-own router

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Verizon does not have a rent to own policy.

You either purchase a router on your own or rent from Verizon.

If you purchase a Verizon router, they will provide tech support for it.

And will provide warranty service.

But if you purchase another brand of router, they will not provide any support.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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jonjones
Platinum Contributor I
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Posts: 5,247
Registered: ‎10-18-2016

Re: Rent-to-own router

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You either rent it $12x12 months equals $144.00 a year.

purchase it for $199 and have a two year warranty on it. Verizon has been known to swapthem out even when past that time limit. But beware, it may kick in the rental fee after 24 months.

 

if you are internet only you can purchase your own router like a Netgear or asus and verizon cannot charge you nothing. However tech support will not service your router only up to the ONT.

pcnerd
Bronze Contributor II
Bronze Contributor II
Posts: 169
Registered: ‎09-12-2009

Re: Rent-to-own router

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But beware, it may kick in the rental fee after 24 months.

Why would Verizon charge me a rental fee if I own the router?

 

It makes sense that I wouldn't get tech support from Verizon on a router that I own.

jonjones
Platinum Contributor I
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Posts: 5,247
Registered: ‎10-18-2016

Re: Rent-to-own router

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@jonjones wrote:

You either rent it $12x12 months equals $144.00 a year.

purchase it for $199 and have a two year warranty on it. Verizon has been known to swapthem out even when past that time limit. But beware, it may kick in the rental fee after 24 months.

 

if you are internet only you can purchase your own router like a Netgear or asus and verizon cannot charge you nothing. However tech support will not service your router only up to the ONT.


When you own the router there are no rental fees. If you need verizon at a later date to swap it out (it comes with a 24 month warranty) they will then consider you as renting their property, so that was what i warning you about.

 

do a google search on “verizon charging rental fees on a router i own” or “verizon thinks my bought router is theirs and charging me for it” and many other combinations.

 

there are quite a few complaints regarding this issue.

 

 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Rent-to-own router

Message 5 of 5
(7,707 Views)

Verizon does not have a rent to own policy.

You either purchase a router on your own or rent from Verizon.

If you purchase a Verizon router, they will provide tech support for it.

And will provide warranty service.

But if you purchase another brand of router, they will not provide any support.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

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