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Reopen Fios Internet/TV/Phone outage Case Until the problem is completely resolved

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HCJR
Contributor
Contributor
Posts: 1
Registered: ‎07-06-2018

Reopen Fios Internet/TV/Phone outage Case Until the problem is completely resolved

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Your customer service hold times are intolerable (always between 1 and 4 hours).  Wait times for repairs are days.  You've now closed my ticket without completing the repair work.  Please reopen ticket until you finish the job. 

 

When are you going to complete the repair work?

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GaryDM
Moderator Moderator
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Posts: 2,093
Registered: ‎07-06-2016

Re: Reopen Fios Internet/TV/Phone outage Case Until the problem is completely resolved

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(443 Views)
Hi HCJR,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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