Your customer service hold times are intolerable (always between 1 and 4 hours). Wait times for repairs are days. You've now closed my ticket without completing the repair work. Please reopen ticket until you finish the job.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.