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Replace Backup Battery

Replace Backup Battery

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Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 1 of 19
(27,787 Views)
My installer put the backup battery in the attic.  I'm disabled so I don't stand a prayer of getting up there to replace the battery.  What do I do when it's time to replace the battery?  How do I know the battery needs changing?  What's the average before a battery needs to be change?
18 REPLIES 18
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008
Message 2 of 19
(27,758 Views)
well if you know it needs to be changed, call verizon. It is covered by them and no charge.
Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 3 of 19
(27,747 Views)

@TimSykes wrote:
well if you know it needs to be changed, call verizon. It is covered by them and no charge.

Well, that's a good answer but it still begs the question: how do I know it needs changing?  I hope I don't have to wait until nothing works anymore to figure that out. 

Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008
Message 4 of 19
(27,746 Views)
Without seeing with UPS, I am not sure. You can always turn off the circuit that the UPS is on, and see how long your phone works with power going to it.
Bronze Contributor II
Bronze Contributor II
Posts: 116
Registered: ‎10-24-2008
Message 5 of 19
(27,745 Views)

I am not sure there are really any external signs that the battery needs to be replaced. However Sealed Lead Acid cells (and that's what Verizon uses), have a finite life. Over the life they capacity decreases. So one sign is in the event of a power failure, you find that within an hour or so, the phone is dead.

 

In addition Sealed Lead Acid Cells tolerate full discharge very badly, so the Verizon electronics should shut down the Battery Back up Unit BEFORE that happens. These batteries often are 'dead' once they have been completely discharged once.

 

In any case, I'd advise replacement at either of these points:

a). After 5 years use (Just put a note on the BBU with a date 5 years from date of installation)

b). In the event that you discover your telephone services dies very quickly in a power outage.

 

The Batteries Verizon uses are fairly commonly used in UPS's and some alarm systems, so should not be very expensive or hard to find.

Message Edited by mattheww50 on 04-02-2009 12:05 PM
Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 6 of 19
(27,740 Views)

@TimSykes wrote:
Without seeing with UPS, I am not sure. You can always turn off the circuit that the UPS is on, and see how long your phone works with power going to it.

Chuckle, that sort of reminds me of the "shotgun" method we used to use when detecting problems on our large scale mainframes.  I suppose I could always kick it in the lower-left bit bucket, whereever that's located, hehe.  Thx for your help.

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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008
Message 7 of 19
(27,719 Views)

hi there.  I am confused.  again.  it really doesn't make sense that the field tech would install the battery back up unit in an inaccessible place.  access to it is really a requirement for troubleshooting.        If in fact that is what has happened, I would contact tech support and have them create a trouble ticket to let the dispatch supervisor know about that, and that you need it moved for accessibility.  ESPECIALLY if this is a new account, do it as soon as possible.

 

As to your questions:   When the battery has no electrical power (circuit breaker popped, whatever) IT BEEPS.  When the battery needs replacing, IT BEEPS.    The batteries are warranteed for only one year, but they can last lots longer. (mine is at 3.5 yrs so far)  If you need a replacement (in warranty) Verizon will replace it, (if not under warranty )there is a web site the tech support can direct you to, to order one.   Or you can get one at radio shack.

cjacobs001
Bronze Contributor II
Bronze Contributor II
Posts: 110
Registered: ‎01-19-2009
Message 8 of 19
(27,664 Views)

cjacobs001 wrote: 

 

As to your questions:   When the battery has no electrical power (circuit breaker popped, whatever) IT BEEPS.  When the battery needs replacing, IT BEEPS.    The batteries are warranteed for only one year, but they can last lots longer.


Welllll, it's in the attic, over a room that we rarely enter. Sooooooooooo, fat chance that I would hear the BEEP.  (I suffer from audio loss anyway).  I think I like your suggestion: call them and give them a call and see if they'll move it; or, wait 'til 1 year + 1 day to have it replaced - just in case, their call.  Otherwise I'd have to wait until it's dead before I call them.  Improbable if the phone system is dead.

Contributor 77Blackhawk
Contributor
Posts: 4
Registered: ‎06-30-2009
Message 9 of 19
(26,782 Views)

Mine began beeping about a week ago.  I could find nowhere on the general website that addressed this problem--even in the automated help (i always got remote control battery replacement...not helpful).  Nor was i initially able to get real, live tech support.  This morning i got through and was advised consistent with this string: ie verizon warantees the back-up battery for one year only; after that it is your problem.  the website is: 

                                                         fios.asurion.com

please note: there is no www. before the address.

 

there are only three tabs on the website: home; order; log-in.

 

the battery at this time costs just under $50.00 (not sure what shipping is).  

I am pleased with Fios (though the Verizon customer support website could use some help), but charging you 50 bucks to replace the battery is something not even the cable company would do.

 

note also: the back-up battery powers only your phone service in the event of a power outage (according to tech support; no internet, no tv).  So...i thought (and was advised by tech support) i could just take out the battery to get rid of the beeping...didn't work.

 

hope this helps you avoid what it took me to figure out.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 10 of 19
(26,773 Views)

77Blackhawk,

 

Before you buy a battery from Verizon for $46 plus shipping, you might want to check at some local stores, like Batteries Plus if you have one near you (and they usually have a 20% off coupon in the local paper that might do even better). I have heard that the batteries Verizon uses are pretty generic and you can frequently find them locally in lots of places, usually for $20 to $30 or so. You should take the existing battery with you to make sure you get the correct equivalent, with the correct terminals, and of course I would call first.

 

I may be facing this in the near future, my FiOS has been installed for just about 4 years now, and the power supply with battery is in the garage, very near the garage door which does not seal very well, so the temperature in there get down as low as maybe 25 in the winter and up to maybe 105 in the summer. I apparently have a very good battery right now Smiley Very Happy

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248 

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