Replacement Backup Battery
mazdam
Newbie

Once again, Verizon punishes long term customers.  The backup battery for my FiOS services died and I just found out that Verizon only covers its own equipment for 1 year.  Thank you Verizon for forcing your loyal customers to spend money to fix your equipment.

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Re: Replacement Backup Battery
JDoe5
Specialist - Level 1

This subject matter was recently beaten to death.

Simply put, it is an unrealistic expectation that Verizon will replace the battery forever.

 

Reference:

Battery backup

Re: Replacement Backup Battery
Hubrisnxs
Legend
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Re: Replacement Backup Battery
badbattery
Newbie

Unrealistic?  Really?  This battery provides the ability to contact emergency services in the event of a black out.  My battery is just over a year old.  It is dead.  Seems to me like Verizon wants me to go back to Comcast.  I am starting the research now. 

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Re: Replacement Backup Battery - Ha, You Think You've Got Problems?
armond_in_nj1
Master - Level 1

@badbattery wrote:

Unrealistic?  Really?  This battery provides the ability to contact emergency services in the event of a black out.  My battery is just over a year old.  It is dead.  Seems to me like Verizon wants me to go back to Comcast.  I am starting the research now. 


I had a similar problem with my late model car last year.  This could escalate into a serious issue because we use that car to take my wife's mother (she's 92) to the hospital each time she has a problem.

Strangely enough, Honda simply refused to ship me a new free battery (including installation, of course).  Toyota, here I come. 

Re: Replacement Backup Battery - Ha, You Think You've Got Problems?
topdog
Specialist - Level 2

I never heard of any thing so ridiculous!  Verizon should not replace your battery.  You, my friend, are looking for something which no other company in the world would provide.Smiley LOL

Re: Replacement Backup Battery
richie11
Newbie

I am a senior living in a senior housing unit. I was forced to subscribe to Verizon. The building management has committed all to a ten year plan.  It is unreal than now I have to pay for backup battery.  for 40. Dollars, where the hell am I going to get that kind of money for a battery.  I really am unhappy with Verizon.  The speed of internet so slow. Truly disapointed with Verizon

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Re: Replacement Backup Battery
Hubrisnxs
Legend

@badbattery wrote:

Unrealistic?  Really?  This battery provides the ability to contact emergency services in the event of a black out.  My battery is just over a year old.  It is dead.  Seems to me like Verizon wants me to go back to Comcast.  I am starting the research now. 


over a 10-16 dollar battery?

wth?

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Re: Replacement Backup Battery
KC542
Newbie

A customer thinks it's unread=sonable for verizon to warranat their battery? Probably works there. It says the battery may damage their equipment, I hope so, I don't pay $160 A MONTH TO WORK ON THEIR EQUIPMENT OR BUY BATTERIES TO MAKE SURE IT FUNCTIONS PROPERLY.  Once my commitment is up it's bye bye Verizon. Same services can be purchased from Comcast. Don't believe the fios bull, doesn't work any better or faster. I will not buy a battery to operate your equipment, nor will I install it myself.  The only thing I will do is cut the service wire when my term is up. Then you can make an appointment with me to remove your equipment and dispose of your dead battery, not mine.

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Re: Replacement Backup Battery
KC542
Newbie

Oh it was readable, they just chose to delete it.

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