Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Replacement G1100 Router - Ethernet ports still don’t work correctly

SOLVED
Reply
Omen
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-17-2010

Replacement G1100 Router - Ethernet ports still don’t work correctly

Message 1 of 3
(1,010 Views)

Hi,


With my original G1100, everything was great until around November 2019, when Netflix streaming from my Ethernet-connected FireTV stick would drop. After a few minutes, the connection would come back. This problem continued sporadically until it became a daily occurrence. Verizon replaced the G1100 thinking it had bad Ethernet ports, since the connection light was flashing, but no data was being sent.

 

I received the new G1100 this past week and installed it. Unfortunately my Ethernet problem still exists. WiFi works great, but there’s no data being sent over Ethernet even though the connector lights flash green like it's sending and receiving data. I also have my Windows 10 PC to the G1100, but the connection drops there too.

 

It’s hard for me to believe that two G1100’s would have problems with their Ethernet ports, so I’m wondering if a firmware change caused my problem. Or possibly a new setting needs to be changed.


Any ideas would be greatly appreciated. 

Michael


FiOS G1100
Firmware - 02.02.00.16

Hardware Version - 1.04

1 ACCEPTED SOLUTION

Accepted Solutions
gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,826
Registered: ‎12-02-2012

Re: Replacement G1100 Router - Ethernet ports still don’t work correctly

Message 2 of 3
(1,000 Views)

It sounds like you've ruled out the router.  That leaves the Ethernet cable and the Firestick as potential problems.

 

Cables can go bad; try replacing it first.

 

If you've another Ethernet device, plug it into the same cable and router port.  If it works, that suggests an issue with the Firestick.  If it doesn't work, again, try another cable.

 

Good Luck..

View solution in original post

2 REPLIES 2
gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,826
Registered: ‎12-02-2012

Re: Replacement G1100 Router - Ethernet ports still don’t work correctly

Message 2 of 3
(1,001 Views)

It sounds like you've ruled out the router.  That leaves the Ethernet cable and the Firestick as potential problems.

 

Cables can go bad; try replacing it first.

 

If you've another Ethernet device, plug it into the same cable and router port.  If it works, that suggests an issue with the Firestick.  If it doesn't work, again, try another cable.

 

Good Luck..

View solution in original post

Omen
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎05-17-2010

Re: Replacement G1100 Router - Ethernet ports still don’t work correctly

Message 3 of 3
(887 Views)

Sorry it took so long to answer; I had an unexpected trip out of town.

 

You were right, it is the cable. Unfortunately it’s run in the wall, so I need to do some manual work to replace it. 

Thanks for your reply. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.