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Resetting Sub-Email Account Password

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Contributor
Contributor
Posts: 1
Registered: ‎01-23-2015

Resetting Sub-Email Account Password

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Verizon support cannot seem to figure out how to reset the passward on a subaccount.  The website only lets you reset the password on the main account!  This is crazy!!  Anyone have any ideas how to get it done?

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Resetting Sub-Email Account Password

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If you know the current password, just log into the sub account and reset it the same way you would the primary account.

 

If you don't know it, go here:

https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp

 

That should allow you to reset the sub account by answering the Secret Question. Select password for what you forgot, put in the username of the sub account you want to reset, then answer the sub account's secret question correctly.

 

Keep in mind that NONE of the "forgot password" links on Verizon sites point to this page. There is no way to get to this particular flow other than going directly to https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp

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