What is the best way to file a formal complaint? What is the best way to facilitate repairs to my home that was damaged during installation? This damage is going to continue to get worse each time it rains.I have been in contact with customer service, had another tecnician come to my home and verify the inappropriate work, and have opened another new ticket. In each instance, I was assured that a supervisor would be contacting me to explain how the issue will would be resolved. His has not occurred and its been over a week. I would like to avoid contacting the local authorities to discuss the unauthorized work and damage caused by the Verizon technician. Has anyone had success with this type of problem?
Is there a specific number I can call?
Hi Tired_customer,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
