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Return old router

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Contributor
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Posts: 5
Registered: ‎11-15-2008

Return old router

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I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.

 

I use my own router.

 

I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?

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Gold Contributor VII
Gold Contributor VII
Posts: 5,089
Registered: ‎10-18-2016

Re: Return old router

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@-- wrote:

I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.

 

I use my own router.

 

I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?


I would call Verizon and see what router was originally associated with your account.

you could go to a Verizon Fios store and bring them in with you. Have the store look up the router associated with your account. Then give it back to them as a return and get a receipt. Get a receipt (I cannot stress this enough so as to not have issues later)

Good Luck

 

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Gold Contributor VII
Gold Contributor VII
Posts: 5,089
Registered: ‎10-18-2016

Re: Return old router

Message 2 of 2
(1,564 Views)

@-- wrote:

I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.

 

I use my own router.

 

I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?


I would call Verizon and see what router was originally associated with your account.

you could go to a Verizon Fios store and bring them in with you. Have the store look up the router associated with your account. Then give it back to them as a return and get a receipt. Get a receipt (I cannot stress this enough so as to not have issues later)

Good Luck

 

View solution in original post

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