I've been attempting to resolve this through chat and by phone, and no one has been able to help me. I ended my Verizon FIOS service in late November, and as instructed, I returned my equipment on 12/2. (I received a confirmation number from the UPS Store, and reciept was confirmed.) However, I am still being charged for the equipment. The deadline for payment has passed. Any time I talk to an agent, I get told that they're "facing a backlog" and are unable to do anything until they get through the previous issues. I would like to get this resolved, and the charges removed from my account.
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
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