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Returned fios Router and still being charged on monthly bill

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MindfulBliss
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Contributor
Posts: 2
Registered: ‎10-01-2019

Returned fios Router and still being charged on monthly bill

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I had verizon internet installed 9/13/19 which included the verizon quantum gateway router. I bought my own router and returned the verizon router on 9/23/19. I check this months bill dated for 10/14 - 11/13/19 and I still have the $12 monthly charge for the router being listed. I have the receipt from the day that I returned the router. How do I get this removed from my current and any other subsequent bills?

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LawrenceC
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Posts: 10,600
Registered: ‎03-18-2013

Re: Returned fios Router and still being charged on monthly bill

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(510 Views)

Hi MindfulBliss,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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