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Returning FiOS Network Extender

Returning FiOS Network Extender

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Contributor
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Posts: 3
Registered: ‎04-07-2020

Returning FiOS Network Extender

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I was renting a FNE, but don't need it anymore after setting up a router as an AP (and getting much better throughput).  Can I just return the extender to the Verizon store near my house to have it taken off of my bill, or do I have to wade through the miasma of calling customer service first?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎06-24-2018

Re: Returning FiOS Network Extender

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I would personally call so a return order is created for documentation purposes. You can return equipment a UPS store or they will ship you a box and return label. 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎06-24-2018

Re: Returning FiOS Network Extender

Message 2 of 4
(420 Views)

I would personally call so a return order is created for documentation purposes. You can return equipment a UPS store or they will ship you a box and return label. 

View solution in original post

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Contributor
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Posts: 3
Registered: ‎04-07-2020

Re: Returning FiOS Network Extender

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That's what I thought.  Thanks!

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,563
Registered: ‎12-02-2012

Re: Returning FiOS Network Extender

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(368 Views)

With lots of stores closed, try contacting Verizon before going anywhere.  Their chat reps can be very helpful and easier to reach then the phone reps.  Their twitter support is very good, as is VZ Direct at DSLreports.com.

 

Good Luck.

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