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Returning Router

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jram
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Contributor
Posts: 3
Registered: ‎09-12-2013

Returning Router

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Returning Router

I've had resolving host 3 or 4 times in the last 3 weeks. My light on the router turns Amber and stays on.. I've rebooted everything numerous times, reset router to factory settings. Each time I had to call tech support and they fixed it.. Finally they said it was probably my router and sent me a replacement. My question is do I send the old one back? It didn't say anything about that when I received the replacement... Another thing can a bad router cause a resolving host issue ? They didn't send a return label ...Thank you.

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CRobGauth
Platinum Contributor III Platinum Contributor III
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Posts: 7,963
Registered: ‎11-04-2008

Re: Returning Router

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Resolving host issue could be the router.

But if the light is going amber, that means there is an issue with Internet.

Have you had any more issues?

As for returning router, I would say if they didn't provide a return label, you don't have to.

But I would wait a month or so and check your bill.

If billed for it, then contact billing and/or about how to return.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Returning Router

Message 2 of 4
(2,694 Views)

Resolving host issue could be the router.

But if the light is going amber, that means there is an issue with Internet.

Have you had any more issues?

As for returning router, I would say if they didn't provide a return label, you don't have to.

But I would wait a month or so and check your bill.

If billed for it, then contact billing and/or about how to return.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

jram
Contributor
Contributor
Posts: 3
Registered: ‎09-12-2013

Re: Returning Router

Message 3 of 4
(2,679 Views)

No I haven't had anymore problems but whatever it was when I called they fixed from there all 3 times.

thank you

jram
Contributor
Contributor
Posts: 3
Registered: ‎09-12-2013

Re: Returning Router

Message 4 of 4
(2,583 Views)

I thought I would let everyone know I called support and have to return the router. They're going to send me the box and return lable  Thank you

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