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Riot Games - League of Legends issues

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Contributor
Contributor
Posts: 3
Registered: ‎05-31-2014

Riot Games - League of Legends issues

Message 1 of 9
(3,728 Views)

Hi, lately I've been getting annoying packet drops in League of Legends, that creates lag-like issues in game. If you've played League of Legends you know what I am talking about. To those who don't play the game here is the clip [https://www.youtube.com/watch?v=2VDEh40xYis](ignore the sound.) 

 

Anyways, I've contacted the Riot support and they told me to run couple of tests. I did few, and one of them was tracert test. I did that as well, and Riot Support guy told me this " From the tracers it is evident that your ISP is dropping the ball, if you look at the 2nd tracer you can see the specific point where the connection fails ( hop 6 ) which is your ISP's server." 

 

Here is the Second Tracer: 

 


Tracing route to 192.64.170.62 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 9 ms 8 ms L100.BSTNMA-VFTTP-160.verizon-gni.net [96.237.193.1]
3 14 ms 12 ms 19 ms G0-3-3-1.BSTNMA-LCR-21.verizon-gni.net [130.81.177.12]
4 13 ms 8 ms 29 ms ae1-0.BOS-BB-RTR1.verizon-gni.net [130.81.151.60]
5 18 ms 19 ms 19 ms 0.ae11.XL3.NYC1.ALTER.NET [152.63.20.69]
6 * * * Request timed out.
7 23 ms 21 ms 16 ms 0.ae2.BR2.NYC4.ALTER.NET [140.222.229.93]
8 21 ms 19 ms 22 ms 204.255.168.26
9 38 ms 18 ms 41 ms ae8.cr1.lga5.us.above.net [64.125.26.161]
10 49 ms 37 ms 39 ms ae6.cr1.ord2.us.above.net [64.125.24.34]
11 119 ms 87 ms 154 ms ae2.mpr1.sea1.us.above.net [64.125.20.69]
12 88 ms 87 ms 79 ms ae8.mpr1.pdx1.us.above.net [64.125.30.26]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

After that, I contacted Verizon support, I told him/her the issue and she/he told me that I am gonna get disconnected from the internet because they gonna do something from their end. I waited, i got disconnected and I am stil getting the issues. 

 

The tracert above was run on : May 17 12:00. 

Here is new tracert test to same server. 

 

Tracing route to 192.64.170.62 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 8 ms 10 ms L100.BSTNMA-VFTTP-160.verizon-gni.net [96.237.19
3.1]
3 14 ms 11 ms 7 ms G0-3-3-1.BSTNMA-LCR-21.verizon-gni.net [130.81.1
77.12]
4 110 ms 28 ms 64 ms ae1-0.BOS-BB-RTR1.verizon-gni.net [130.81.151.60
]
5 16 ms 21 ms 18 ms 0.ae11.XL3.NYC1.ALTER.NET [152.63.20.69]
6 * * * Request timed out.
7 * * * Request timed out.
8 18 ms 19 ms 20 ms 204.255.168.26
9 * * 21 ms ae8.cr1.lga5.us.above.net [64.125.26.161]
10 44 ms 39 ms 49 ms ae6.cr1.ord2.us.above.net [64.125.24.34]
11 78 ms 84 ms 82 ms ae2.mpr1.sea1.us.above.net [64.125.20.69]
12 78 ms 78 ms 78 ms ae8.mpr1.pdx1.us.above.net [64.125.30.26]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

 

Please help. 

 

Thanks! 

 

PS: Forgot to add, I have wired connection. 

8 REPLIES 8
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Riot Games - League of Legends issues

Message 2 of 9
(3,693 Views)

Hop 6 is not your trouble. It just does not respond to being pinged. It looks like your trouble is us.above.net.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Riot Games - League of Legends issues

Message 3 of 9
(3,681 Views)

Telecoguru is correct.

 

The guy from the Game Support forum doesn't know how to look at traceroutes.   Surprisingly A LOT OF TECH SUPPORT PEOPLE and even IT people don't know how to properly look at traceroutes. 

 

real common mistake he made.   But Above.net is your problem child.

 

Consider getting a high performing VPN service to bypass that router, or route.

 

5 best VPNs for gaming | Best VPN.com

 

 

I use Cyberghost but I don't game, so I don't know how they rate for gamers.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Riot Games - League of Legends issues

Message 4 of 9
(3,670 Views)

just to give you a little amunition when talking to their tech support.

 

Ask them to reconcile this traceroute against their previous conclusion.

The following traceroute is from Chi-town to RiOT in LA.   No Verizon Hops no verizon provider, but it fails with teh same Above.net provider, who is probably Riot's Internet Provider. 

Traceroute to 192.64.170.62 (192.64.170.62), 20 hops max
-CA APM Cloud Monitor Checkpoint
2dr6506b.ord02.singlehop.net (99.198.126.193) 0.590 ms
3xe-1-2-0.er2.ord2.us.above.net (64.124.200.141) 0.826 ms
4ae15.cr2.ord2.us.above.net (64.125.24.149) 0.835 ms
5ae11.cr1.ord2.us.above.net (64.125.20.245) 0.826 ms
6ae2.mpr1.sea1.us.above.net (64.125.20.69) 40.796 ms
7ae8.mpr1.pdx1.us.above.net (64.125.30.26) 43.791 ms
8*
9*
10*
11*
12*
13*
14*
15*
16*
17*
18*
19*
20*
Number of hops exceeded
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎05-31-2014

Re: Riot Games - League of Legends issues

Message 5 of 9
(3,647 Views)

Ok, expect this VPN thing, how to fix this? What i have to do? Is IT only VPN issue?? THey told me that it was verizon was dropping the ball cuz i am getting packet drops..... 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Riot Games - League of Legends issues

Message 6 of 9
(3,633 Views)

Nowhere in that trace route shows packets being dropped by verizon.

 

You have two choices.

 

1. Re-escalate to them and show them my traceroute and say if it's verizon then how does the very same thing happen to someone not on verizon.  

 

OR

 

2.  Get a vpn, and use that.   It's Riot's ISP that is the problem, not your ISP

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎05-31-2014

Re: Riot Games - League of Legends issues

Message 7 of 9
(3,592 Views)

Intersting, Riot support guy said it was my ISP dropping the ball becasue I was loosing them packets.. Now you guys telling me that it's Riots ISP? Love the ping pong action. 

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Riot Games - League of Legends issues

Message 8 of 9
(3,552 Views)

Proof's in the pudding.

 

 🙂
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Riot Games - League of Legends issues

Message 9 of 9
(3,536 Views)

You are not dropping packets. You have high latency to us.above.net.

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