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Contributor andyou
Contributor
Posts: 1
Registered: ‎03-12-2018
Message 1 of 2
(497 Views)

Recently i upgraded my plan  and got gigabit internet. I order to get upgreded new internet speed technician home visit was required . Verizon charged me $150 for that.

Technician came and connected verizon box and router using ethernet cable 6 ft long. I took him 5 min to do that. I could easly do it ,all they had to do just tell need to be done . Is this normal ? Or just  simple ripp off? This what they do to loyal customers .

 

1 REPLY 1
Gold Contributor VII
Gold Contributor VII
Posts: 4,609
Registered: ‎10-18-2016
Message 2 of 2
(475 Views)

I wish people would stop using the term loyal customer. We are just customers paying for a service from a company that provides that service.

if you wanted to upgrade however Verizon should have told you their was a cost.

and I am sure you are not the only customer that has to pay.

 

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