I was able to successfully log in to my router this evening at 8:55, to change parental control settings. At 9:25 I tried to log in again and was stumped by a dialog box that had appeared last week also.
Last week when it happened I contacted FIOS using a chat session, and they said they couldn't solve the problem, it needed to go to the expert care team (for a price) or to the Actiontec experts, whose phone number they provided. I figured it was too late in the evening (almost midnight) to call them, so I tried again the following evening while in the midst of another chat session with Verizon, and lo and behold when I typed in the router IP address I went back to the usual Verizon login screen and was able to successfully log in, just as I was today at 8:55, and also last night at about midnight.
Today, it happened again, at 9:25. The dialog box that comes up says the following: "Authentication required The server http://198.162.1.1:80 requires a username and password. The server says: level_15_access." Then it has fill-in boxes for username and password, and two buttons: Log In or Cancel. The computer username and password don't work, the router username and password don't work, the "factory default" username and password don't work. Nothing works.
I had asked Verizon about this last week, and also Actiontec when I called them a little while ago, and neither one knows what "level_15_access" is. Now, I had installed OpenDNS last week, so the first time this started happening I thought it had to do with that, but I've disabled it, so that can't be the issue. [I also tried the OpenDNS username and password, figuring that perhaps the "server" that said I needed to have level_15_access was the OpenDNS server, but that didn't work, either.] I tried factory reset, and tried different browsers (IE, Chrome and Firefox) and the dialog box still comes up.
Anyone have any ideas?
You are entering the wrong IP address, it should be 192.168.1.1, not 198.162.1.1. 198.162.1.1 is a server somewhere in Canada.
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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)
Doh! Thanks a ton, dyslexia with IP addresses is a new one for me...
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