Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Router Upgrade

Reply
Terri188
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-29-2010

Router Upgrade

Message 1 of 12
(4,782 Views)

I have recently upgraded to 50/25 but have an old router (at least 5 years old) and do not understand why Verizon doesn't automatically upgrade your router when you've stuck with them for a long time.  The fastest wireless rate I can get this to go is 18/17, while I'm paying for 50/25?  I know wireless is slower, but seems like a scam to pay for something you are never going to get....  Unhappy!

11 REPLIES 11
VUser50
Bronze Contributor II
Bronze Contributor II
Posts: 119
Registered: ‎09-12-2013

Re: Router Upgrade

Message 2 of 12
(4,759 Views)

It is annoying, but unless you need a gigabit ethernet connection, you are really better off just buying your own router (just a regular one to hook up behind the Verizon one) for better wireless speeds/ range.

darocket
Contributor
Contributor
Posts: 2
Registered: ‎09-24-2013

Re: Router Upgrade

Message 3 of 12
(4,732 Views)

If you buy a netgear (WNDR4500) router don't upgrade to Firmware v1.0.1.36_1.0.63:

 

  1. After the last update, the router would lose it's WAN connection  after ~30 minutes
  2. Release / Renew fixed WAN connection on every drop, but only temporarily 
  3. Using in AP mode causes the light to flash green/amber. As I recall, I saw a setting to enable/disable this. I left it checked.
  4. Downgrading to the previous firmware V1.0.1.20_1.0.40, has fixed the WAN connection problem.

Fios support would not offer any help with the drop wan connect issue because it's not their router. I still think their support database should have know about the netgear firmware issue and been a bit more helpful. 

Terri188
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-29-2010

Re: Router Upgrade

Message 4 of 12
(4,649 Views)

It seems to me like Verizon should offer the solution and upgrade the router after 5 years - what kind of router comes with a new installation?  

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: Router Upgrade

Message 5 of 12
(4,533 Views)

@Terri188 wrote:

It seems to me like Verizon should offer the solution and upgrade the router after 5 years - what kind of router comes with a new installation?  


Depends on your tier of service. Up to 75Mbps you may get a Revision F ActionTec MI424WR as it's capable of delivering the 75Mbps speeds wired. Anything higher (150Mbps+), or in some areas, you will get an ActionTec MI424WR Rev. I regardless. It depends on inventory, and Verizon like any other company, is trying to purge older units from inventory.

db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Router Upgrade

Message 6 of 12
(4,527 Views)

I have a 50/20 plan.  On the initial install a few months ago, the tech tried to give me a router that only supported WEP.  After I pick up myself up off the floor and explained that a 6th grader can hack WEP in less than 5 minutes, he went to the truck and returned with a Revision I ActionTec MI424WR. 

 

If you have an older WEP router you may want to try and get them to swap it out for security reasons.  Frankly Verizon should not be shipping routers where WEP is the best encryption on it.

 

Having said that, on the Revision I ActionTec MI424WR my wifi devices topped out around 20.  After adding an Asus RT-N66U as an AP, my devices topped out at 40.  20 is generally plenty, heck you can stream HD over 20, but if you need more, you probably need to go buy your own AP or router.  I would suggest buying your own anyway.  There is more to this than speed.  You also need to consider range, maintaining the connection,, and concurrent throughput.

 

This is all predicated upon the assumption that your have wireless N devices.  If you don't, don't bother, older devices won't see the benefit.

beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: Router Upgrade

Message 7 of 12
(4,503 Views)

I just bought the newer rev. i router after having a Westell 9100 for almost 4 years. I honestly would rather buy it and own it then "borrow" it.

I also upgraded to the 50/25 plan. I was getting 50 mbps easily with the g router on wired, but my pc, cell phones etc. would get poor wireless speeds. My phone would only get between 6-8 mbps down. My laptop couldnt even get n band just g until I bought a new adapter for it.

The new router gives me around 57 mbps down wired, about 28 down on my laptop, and I am easily getting 50 down and 35 up on my cell phone.

 

The router has to be on performance mode and only on n band to work 100%. They come with compatibility mode enabled by default and this is why a lot of people experience speed issues.

Also some people change the default wpa2 security when it needs to stay on it.

Then theres of course environmental issues that can effect wireless speeds, the channel the routers set to, local server congestion, etc..

 

I'm more then happy with the new router. Even my range jumped up. I'm getting what I pay for.

db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Router Upgrade

Message 8 of 12
(4,481 Views)

@beetlejuice wrote:

I just bought the newer rev. i router after having a Westell 9100 for almost 4 years. I honestly would rather buy it and own it then "borrow" it.

I also upgraded to the 50/25 plan. I was getting 50 mbps easily with the g router on wired, but my pc, cell phones etc. would get poor wireless speeds. My phone would only get between 6-8 mbps down. My laptop couldnt even get n band just g until I bought a new adapter for it.

The new router gives me around 57 mbps down wired, about 28 down on my laptop, and I am easily getting 50 down and 35 up on my cell phone.

 

The router has to be on performance mode and only on n band to work 100%. They come with compatibility mode enabled by default and this is why a lot of people experience speed issues.

Also some people change the default wpa2 security when it needs to stay on it.

Then theres of course environmental issues that can effect wireless speeds, the channel the routers set to, local server congestion, etc..

 

I'm more then happy with the new router. Even my range jumped up. I'm getting what I pay for.


That will work for some.  Any non-N devices like iphone 3gs, ipads, older laptops etc won't work anymore though.  I also saw a pretty big difference in range, but if you don't need to get too far from the FIOS router you'll never notice.  You are also giving up 5ghz as the Actiontec is 2.4 only.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Router Upgrade

Message 9 of 12
(4,401 Views)

@db909 wrote:

I have a 50/20 plan.  On the initial install a few months ago, the tech tried to give me a router that only supported WEP.  After I pick up myself up off the floor and explained that a 6th grader can hack WEP in less than 5 minutes, he went to the truck and returned with a Revision I ActionTec MI424WR. 

 

If you have an older WEP router you may want to try and get them to swap it out for security reasons.  Frankly Verizon should not be shipping routers where WEP is the best encryption on it.

 

Having said that, on the Revision I ActionTec MI424WR my wifi devices topped out around 20.  After adding an Asus RT-N66U as an AP, my devices topped out at 40.  20 is generally plenty, heck you can stream HD over 20, but if you need more, you probably need to go buy your own AP or router.  I would suggest buying your own anyway.  There is more to this than speed.  You also need to consider range, maintaining the connection,, and concurrent throughput.

 

This is all predicated upon the assumption that your have wireless N devices.  If you don't, don't bother, older devices won't see the benefit.



All but the oldest routerscan be changed to WPA2 security, I didn't think they had any of those left.  Even MI424WR rev a's can be changed to WPA although not WPA2.  Rev I's should have no problem getting better than 20 for Wireless N devices, you definitely must use WPA2 for wireless-n, and if you have all wireless N devices you can get improve speed by specifying wireless n only in your configuration.

beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: Router Upgrade

Message 10 of 12
(4,375 Views)

Thought I'd give an update to my reply above. I used inSSSIDer to check the channel congestion around me. A lot of people seem to be on ch. 6 which my router was set to. I changed it to 1, then 11 and on 11 I'm pulling in 43 mbps down on wireless on my laptop. I was getting better on my phone with ch 6 though. 50 mbps as opposed to 36 on ch. 11.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.