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Router keeps dropping Internet wan. Lan works fine

Posts: 1
Registered: ‎08-18-2016

Router keeps dropping Internet wan. Lan works fine

Message 1 of 2
I have new quantum Service as of noon yesterday. The tech came and set it all up and it was fine when he left. The router went to a red light about 2 hrs after he left and j had to call and they reset the router and ont. It worked fine for about two more hours and then started to reboot and go in and out of service. And after about six hours it has been constant red. I can access and sign on to my network however I have no internet or on demand streaming capabilities. This is rediculous considering I have a brand new ont and had great reliability with fios on the basic level befor in the house. Anyone with experience on a solution for this chime in it would be appreciated. Btw the tv works but no on demand and he phone is ok too. The Internet WAN is what is dropping out from the router
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,990
Registered: ‎11-04-2008

Re: Router keeps dropping Internet wan. Lan works fine

Message 2 of 2

Go to ONT and see status of lights.

Then when it fails, go out and check the lights again.

Will help determine where the issue is.

How is router connected to ONT?

Coax or Ethernet?

Did it change from previous serivce?

If coax, did tech change aything out?

Try checking connections to router back to ONT.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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