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Router keeps dropping internet connection

Router keeps dropping internet connection

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Contributor kw007
Contributor
Posts: 1
Registered: ‎09-17-2013
Message 21 of 31
(27,887 Views)

I also have internet dropping issues. I also have a Netgear router in my set up....when using this instead of the verizon router should I disable wireless on the verizon router?

Contributor static808
Contributor
Posts: 2
Registered: ‎09-19-2013
Message 22 of 31
(27,822 Views)

Well, looks like these internet drops us customers are seeing is part of the Verizon FIOS Service.  Can't explain it any other way...

 

I had great connectivity until about a month ago.  Had some sporadic issues with VOD, internet drops, etc...  Tech came out.  Replaced the ONT and things seemed to be good. 

 

Last week, my MI424-WR Rev E router died but luckily I was given a spare Rev I.  Connected that and was up and running.  Now sporadic connection issues and very difficult to work from home and troubleshoot

 

Setup:

 

On the router,

I chose channel 6 which is the best channel for my area on the wireless side. 

Disabled IGMP and WMM

 

Within the house I've also setup a split coax where I'm using an Actiontec ECB2500C adapter to get ethernet upstairs that's also connected to the router.

 

Device makeup:

Have about 8 devices (Ipad, Android, Win8, Kindle,..) in the house but the internet connectivity has a consistent timeout.  Any ideas on  tweaks, config updates to the router. I'm running the lastest firmware.. Should I call VZ again.  Here is the consistent ping timeout.  Its pretty but at the sametime annoying.

 

Reply from 4.2.2.1: bytes=32 time=33ms TTL=54
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Request timed out.
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Copper Contributor Josimars
Copper Contributor
Posts: 16
Registered: ‎10-11-2010
Message 23 of 31
(27,306 Views)

Same Problem I  am having. My router keeps dropping since I upgraded to the new advanced router. They sent me a new router and its the same thing. My old router that I was using never dropped connection.  A technician will be coming to my house on the 18th I will keep posting. Lets see what they say

Copper Contributor Josimars
Copper Contributor
Posts: 16
Registered: ‎10-11-2010
Message 24 of 31
(27,274 Views)

My problem is fixed. It was my fault. I had  2 cables from the router going into my 16 port swtich and that was definitely causing colisions. I cant believe I did that. The verizon guy came and as he was swapping out the ONT. I notice that my pinging keeps timing out even though he had disconnected the ONT. When he brought it back online. I decided to examine my set up again and I notice that I had 2 cables going from the router to the switch. It was my mistake in that when I got the new router I used the cable that came with it and plug it in the router and connect it to the switch not remembering that I had a cable plugged in already. As soon as I removed the second  cable I started getting continuous pings. My bad

Contributor stk346300
Contributor
Posts: 1
Registered: ‎01-26-2014
Message 25 of 31
(27,192 Views)

My problem started about 2 weeks ago. The router used to freeze and drop the connection about once a week. I would restart the router and it was fine. Now within this one week, I find myself restarting the router 3-4 times a day AT LEAST! Nothing special going on, just browsing the internet or playing games online and bam, router is frozen. It stops broadcasting out of nowhere (solid signal light). 

 

Earlier tonight i was using VoD and it cut off my show along with freezing my wifi. This is ridiculous...

Bronze Contributor II
Bronze Contributor II
Posts: 119
Registered: ‎09-12-2013
Message 26 of 31
(27,191 Views)

@kw007 wrote:

I also have internet dropping issues. I also have a Netgear router in my set up....when using this instead of the verizon router should I disable wireless on the verizon router?


First of all, make sure you set your Netgear into access point mode. Google your Netgear's manual to see how to do this. Sometimes it is just a setting and sometimes you need to do it manually by pluging the cord from your FIOS box into one of the router's four lan ports instead of the internet port and disabling DCHP.  This ensures that your traffic is just being directed by your Actiontec and not 2 different routers which can cause trouble.

 

As for keeping WiFi on on the Verizon router? You can keep the WiFi of the FIOS box on so long as you space the channels far apart. There is still a chance of some interference if they are right on top of each other but you should be ok. In most situations this is unnecessary and just polluting the airwaves for your neighbors but there are some niche cases where it can be nice. (i.e. You want to keep one of your routers in a mode that only allows for N devices and improves performance but you still want your G devices to be able to connect.)

Highlighted
Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎11-23-2008
Message 27 of 31
(27,166 Views)

stk346300, why won't you ask Verizon to send you a new router?

Contributor kindred44
Contributor
Posts: 2
Registered: ‎02-01-2014
Message 28 of 31
(27,097 Views)

Having the same issues here in Tampa on our direct connected MAC. Verizon sent me a new router today, but it is still dropping signal. I am calling to have a tech come to fix it asap. I work at home, so this is becoming a major concern.

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,153
Registered: ‎11-10-2009
Message 29 of 31
(27,078 Views)

Anyway we can STOP resuscitating these threads from years back.  This one started in 2012 and I'd guess current issues have nothing whatsoever to do with that original problem - more likely the ongoing issue with the Rev I router - look at the thread with 300+ posts and 30 or 40 pages of comments.

Contributor drichards5278
Contributor
Posts: 1
Registered: ‎06-10-2014
Message 30 of 31
(26,334 Views)

My network connection in Windows 8 keeps dropping. I thought it was Windows 8. I thought it was my wifi card in my laptop. I have started a new job that is mostly telecommute. I am working in the office this morning. I have been on the network for two hours this morning and the connection is fine. It must be something between my Verizon router and my laptop.

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