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I tried calling FIOS tech support while at work about resetting a psssword. I had to hang up in a few minutes. I called back and she rudely said "Its you again, you only were on hold five minutes", I stayed on the line 12 minutes on hold before having to go back to work. The support at home to reset the password was better, the man gave me a timeframe and the lady helping me was nice. Next time I have a problem, I will wait till I get home. But the woman I talked to thsi morning owes me an apolgy.
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