02-03-2015 12:25 PM
02-03-2015 12:46 PM
Sorry you are having this issue. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
02-03-2015 02:16 PM
I am very sad to hear that this has happened. I always have problems with Verizon but I do not call the contact number located on the website. I google "Verizon corporation" and call that number to speak with a more professional individual. I have received positive assistance in each situation (sad to say there was more than one issue). Anyway, I suggest you not speak with an agent on the "Contact Us" number. They are very rude, non-caring individuals. Hope this helps so you can by your home. LA4God