I continue to be beyond frustrated at the lack of response and attention paid to rural residents and our inability to receive internet access. Our phone lines are so old and our internet never works. The state of PA requires that ALL residents have access to internet and a standard speed.
I call and report issues to frequently that I am to the point that our phone barely works half the time. I am requesting that our line be serviced and that I have the REQUIRED internet speed into my home. Unless Verizon makes 4G affordable you need you address these issues.
Post a phone number that I can call and address the CONTINUED issues and have some resolution.
@btremel wrote:I continue to be beyond frustrated at the lack of response and attention paid to rural residents and our inability to receive internet access. Our phone lines are so old and our internet never works. The state of PA requires that ALL residents have access to internet and a standard speed.
I call and report issues to frequently that I am to the point that our phone barely works half the time. I am requesting that our line be serviced and that I have the REQUIRED internet speed into my home. Unless Verizon makes 4G affordable you need you address these issues.
Post a phone number that I can call and address the CONTINUED issues and have some resolution.
1-800-VERIZON
however there is no one on the peer to peer help forum that can do more than give you that number.
Good Luck
For phone service, ypou can contact your local public service commission to file a complaint. BTW, this is for FiOS services. Do you have FiOS or DSL?
Hi btremel,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
