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SLOW speeds through ALTER.net

SLOW speeds through ALTER.net

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Contributor tcolden
Contributor
Posts: 4
Registered: ‎06-06-2013
Message 1 of 12
(2,966 Views)

i am getting terrible speed to any site that goes through ALTER.NET router.

i am in California is anyone else having this issue? 

 

 

here is a sample of a trace route.

 

 

4 6 ms 5 ms 5 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.151.236]
5 6 ms 6 ms 6 ms 0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
6 7 ms 7 ms 6 ms 0.xe-7-0-0.XL3.LAX1.ALTER.NET [152.63.112.150]
7 7 ms 6 ms 6 ms 0.xe-8-0-0.GW2.LAX1.ALTER.NET [152.63.113.218]
8 349 ms 350 ms 353 ms customer.alter.net.customer.alter.net [152.179.1
03.2]
9 * 363 ms 360 ms te-2-0-0-1-cr01.losangeles.ca.ibone.comcast.net
[68.86.82.37]
10 351 ms 345 ms 347 ms pos-0-5-0-0-pe01.600wseventh.ca.ibone.comcast.ne
t [68.86.88.194]
11 360 ms 360 ms 358 ms 66.208.228.94

 

 

how do you go about complaining to a backbone provider?

11 REPLIES 11
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,360
Registered: ‎12-15-2010
Message 2 of 12
(2,959 Views)

alter.net is Verizon Business. You can try reporting the problem on phone or chat, but otherwise try Twitter support should you have an account. Not sure how far you'll get. The trick to this though is to see if the problem exists anywhere else besides at and beyond a customer.alter.net hop, since these are not actually peering points, but are locations where someone buys bandwidth from Verizon. In this case, Comcast pays to connect to Verizon's network, and the problem router is actually the border router between Verizon and Comcast. That router if it's not at capacity, could be simply saturated due to Comcast not buying enough bandwidth. Verizon being a Tier 1 provider should be giving that router enough bandwidth to not choke out on the Verizon end, although that can and does happen as well for high traffic periods.

 

Try some other sites that do not hit Comcast's network and see if they perform better or worse. If we can find a common point across several different traceroutes, that will help us out a bit more.

 

Otherwise, there are ways to find and report an issue to a Backbone provider, however most will not take a problem with high priority for a single user calling or e-mailing in. If the ISP calls on behalf of a user however, the operations center if they're not already aware of a problem will listen closely, and work with the ISP in question to resolve the issue.

Contributor Desertkat661
Contributor
Posts: 4
Registered: ‎03-28-2013
Message 3 of 12
(2,938 Views)

I'm having the same issue also in Cali. Me and a friend are having major voice lag issues on Ventrilo, he's also on Comcast.

 

Tracing route to 69.244.28.1 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms    14 ms     1 ms  L100.LSANCA-VFTTP-93.verizon-gni.net [98.119.108
.1]
  3     7 ms     8 ms     9 ms  G0-9-3-3.LSANCA-LCR-22.verizon-gni.net [130.81.1
29.120]
  4     5 ms     5 ms     5 ms  ae2-0.LAX01-BB-RTR2.verizon-gni.net [130.81.22.2
38]
  5     5 ms     9 ms     5 ms  0.so-7-0-2.XL4.LAX15.ALTER.NET [152.63.113.245]

  6     7 ms     7 ms     7 ms  0.xe-11-2-0.XL4.LAX1.ALTER.NET [152.63.0.9]
  7     6 ms     6 ms     6 ms  0.xe-11-3-0.GW2.LAX1.ALTER.NET [152.63.4.201]
  8   352 ms   350 ms   358 ms  customer.alter.net.customer.alter.net [152.179.1
03.2]
  9   360 ms   355 ms   355 ms  te-2-0-0-4-cr01.losangeles.ca.ibone.comcast.net
[68.86.82.49]
 10   393 ms   395 ms   395 ms  he-0-14-0-0-cr01.dallas.tx.ibone.comcast.net [68
.86.85.142]
 11   429 ms   421 ms     *     pos-1-11-0-0-cr01.56marietta.ga.ibone.comcast.ne
t [68.86.88.229]
 12   407 ms   428 ms   427 ms  68.86.93.202
 13     *      423 ms     *     xe-0-1-8-0-ar04.huntsville.al.hunts.comcast.net
[162.151.13.45]
 14     *      430 ms   441 ms  te-7-1-ur02.gadsden.al.tusca.comcast.net [68.85.
205.58]
 15     *      436 ms   413 ms  69.244.28.1

Trace complete

 

Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 4 of 12
(2,910 Views)

Yes I too have my concerns how Verizon Business, may be handling Verizon Online (FiOS) (DSL) traffic at some points. There should be no choke points on their own networks, and when there are, it is fixed. But even here in Maryland, Verizon and Comcast do not play nice. Even after all those wireless spectrum bandwidth deals.Smiley Mad

 

 

 8   352 ms   350 ms   358 ms  customer.alter.net.customer.alter.net [152.179.1
03.2]
  9   360 ms   355 ms   355 ms  te-2-0-0-4-cr01.losangeles.ca.ibone.comcast.net
Copper Contributor szymiszymi
Copper Contributor
Posts: 13
Registered: ‎01-27-2013
Message 5 of 12
(2,867 Views)

I noticed 3 routes that Fios have trouble with lately:

tinet, telia and alter

 

When I flash back I think these are the same routes that had issues before. I'm not entirely sure, hopefully I'm gonna find my past tracerts and provide some more info tomorrow.

 

EDIT: I found it in blink of an eye so here it is.

01-29-2013 02:26 PM

 

 

Spoiler

Tracerts:

To LoL Europe East server:

Tracing route to FRAG1N4SVR182 [95.172.70.182]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 9 ms 8 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 11 ms 14 ms 11 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 12 ms 9 ms 9 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 10 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 11 ms 15 ms 15 ms TenGigE0-4-4-0.GW8.NYC4.ALTER.NET [152.63.18.202
]
7 138 ms 136 ms 136 ms tinet-gw.customer.alter.net [152.179.72.122]
8 234 ms 224 ms 220 ms xe-0-0-1.fra23.ip4.tinet.net [141.136.110.121]
9 209 ms 210 ms 206 ms internap-gw.ip4.tinet.net [77.67.73.166]
10 * * * Request timed out.

 

To LoL Europe West server:

Tracing route to 95.172.69.84 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 8 ms 9 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 10 ms 11 ms 12 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 11 ms 10 ms 8 ms so-11-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.151.222]
5 11 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 17 ms 12 ms 15 ms TenGigE0-4-1-0.GW8.NYC4.ALTER.NET [152.63.21.69]

7 142 ms 138 ms 132 ms tinet-gw.customer.alter.net [152.179.72.122]
8 267 ms 264 ms 258 ms xe-7-3-2.fra23.ip4.tinet.net [141.136.110.97]
9 214 ms 216 ms 232 ms internap-gw.ip4.tinet.net [77.67.73.166]
10 internap-gw.ip4.tinet.net [77.67.73.166] reports: Destination host unreach
able.

 

To DOTA 2 Europe West:

Tracing route to 146.66.154.117 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 8 ms 9 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 9 ms 11 ms 15 ms G1-14-2-0.NYCMNY-LCR-22.verizon-gni.net [130.81.
217.118]
4 9 ms 9 ms 9 ms so-3-1-0-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.199.12]
5 12 ms 9 ms 9 ms 0.so-0-0-0.XT2.NYC4.ALTER.NET [152.63.17.21]
6 11 ms 14 ms 12 ms TenGigE0-5-1-0.GW8.NYC4.ALTER.NET [152.63.21.73]

7 136 ms 135 ms 131 ms tinet-gw.customer.alter.net [152.179.72.122]
8 226 ms 217 ms 218 ms xe-10-1-0.fra60.ip4.tinet.net [141.136.109.249]

9 226 ms 229 ms 236 ms valve-gw.ip4.tinet.net [77.67.74.170]
10 228 ms 224 ms 215 ms 146-66-154-227.valve.net [146.66.154.227]
11 * * * Request timed out.

 

To DOTA 2 Europe East:

Tracing route to 146.66.155.82 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 8 ms 10 ms L100.NYCMNY-VFTTP-245.verizon-gni.net [70.104.13
5.1]
3 14 ms 13 ms 10 ms G1-14-2-0.NYCMNY-LCR-21.verizon-gni.net [130.81.
217.116]
4 9 ms 9 ms 9 ms ae0-0.NY325-BB-RTR1.verizon-gni.net [130.81.209.
102]
5 8 ms 9 ms 9 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 12 ms 9 ms 9 ms GigabitEthernet6-0-0.GW1.NYC4.ALTER.NET [152.63.
20.49]
7 68 ms 30 ms 33 ms teliasonera-test.customer.alter.net [157.130.255
.206]
8 35 ms 36 ms 102 ms nyk-bb2-link.telia.net [213.155.130.244]
9 136 ms 133 ms 131 ms ffm-bb2-link.telia.net [213.155.135.62]
10 150 ms 152 ms 152 ms win-bb2-link.telia.net [80.91.246.31]
11 152 ms 157 ms 150 ms win-b4-link.telia.net [213.155.133.77]
12 149 ms 151 ms 152 ms valve-ic-156665-win-b4.c.telia.net [195.12.255.1
86]
13 157 ms 163 ms 157 ms 146.66.155.227
14 * * * Request timed out.

 

I don't know, doesn't seem as bad here and doesn't seem good either. When I check my present tracerts, all those routes perform same as few months back - crappy.

Btw I think the reason why my alter.net performs better is because I'm in New York.

Contributor tcolden
Contributor
Posts: 4
Registered: ‎06-06-2013
Message 6 of 12
(2,841 Views)

Something changed.  

ping times improved and traceroute thought the same path has improved.

 

 

 

i will keep and eye on it but at least i can work from home  again!!!!

 

4 7 ms 7 ms 5 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
151.236]
5 6 ms 79 ms 8 ms 0.so-6-2-0.XT1.LAX7.ALTER.NET [152.63.112.45]
6 8 ms 7 ms 8 ms 0.xe-7-0-0.XL3.LAX1.ALTER.NET [152.63.112.150]
7 8 ms 6 ms 8 ms 0.xe-8-0-0.GW2.LAX1.ALTER.NET [152.63.113.218]
8 8 ms 7 ms 6 ms customer.alter.net.customer.alter.net [152.179.1
3.2]
9 11 ms 11 ms 11 ms te-2-0-0-1-cr01.losangeles.ca.ibone.comcast.net
68.86.82.37]
10 10 ms 8 ms 7 ms pos-0-5-0-0-pe01.600wseventh.ca.ibone.comcast.ne
[68.86.88.194]
11 30 ms 22 ms 23 ms 66.208.228.94

Copper Contributor szymiszymi
Copper Contributor
Posts: 13
Registered: ‎01-27-2013
Message 7 of 12
(2,831 Views)

Ping went down here as well, but I doubt it's over. 22 pm here

Contributor Desertkat661
Contributor
Posts: 4
Registered: ‎03-28-2013
Message 8 of 12
(2,806 Views)

Yeah the ping does seem to have improved, no telling how long it'll last.

Copper Contributor szymiszymi
Copper Contributor
Posts: 13
Registered: ‎01-27-2013
Message 9 of 12
(2,787 Views)

10 am here and ping is almost 200. ok

 

Highlighted
Copper Contributor tzm
Copper Contributor
Posts: 5
Registered: ‎07-07-2012
Message 10 of 12
(2,548 Views)

I have horrible Fios speed issus going through alter.net here in NYC. Been going on for past six months or more. Verizon will do nothing about it. You call them up, do a Fios speed test and of course it checks out fine since its a direct connection and they say everything is working well.

 

Happens almost every weekend and during the week days after 11am.

 

To the point where I will discontinue service with them soon. 

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