I moved from NJ to NYC and I am still getting billed by Verizon. I was told the move would be simple, so I transferred my service. However when I moved, they opened a new account for NYC, but Verizon never transferred my account. They then told me that the NJ account had to be cancelled and cannot be transferred. I was upset but couldnt do anything about it. What was really annoying was Verizon charging me a cancellation fee after they had told me that they wouldnt. So they eventually cancelled my account. BUT I AM STILL BEING CHARGED EVERY MONTH. I have been on the phone with them several times and keep getting bounced around like a pinball. Each department keeps saying that the accounts department, doesnt deal with billing, billing doesnt deal with accounting, they dont deal with the actual service. How do I get this fixed? I am still paying for service in NYC, and am still getting billed for my old account that they claim to have cancelled. This has been the worse experience ever! I have called multiple times and this problem has not been resolved.
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