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Samsung 4K tv, could not connect to the internet.

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kuang
Contributor
Contributor
Posts: 1
Registered: ‎08-02-2014

Samsung 4K tv, could not connect to the internet.

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sometime shows "connected to the wireless network but not the internet",also shows like connected to the internet and the setup is ready.

But never really can use the internet. 

Router model mi424wr

 

what setting do i need to do?

thanks guys

2 REPLIES 2
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Samsung 4K tv, could not connect to the internet.

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(1,406 Views)

what firmware are you running on your TV?

 

If you're confident you are using the right ESSID and WPA2 or WEP key then there might be something fishy with the firmware.  

 

Also can you review your network connection status, and does it show you your ip address, subnet mask, etc....? 

 

 

The question might be better for samsung though.

 

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.


If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side, and here's where the SUPPORT FORM button is located.

eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Samsung 4K tv, could not connect to the internet.

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(1,367 Views)

Another option you might choose is to connect your TV via Ethernet instead of WiFi (assuming your Samsung has that option.)   I have a Sony TV and have found a wired connected is much more reliable than WiFi.

 

If you want to give a wired connection a try you can do so with an Actiontec ECB2500C coax adapater:

 

http://www.amazon.com/Actiontec-Ethernet-Adapter-Service-ECB2500C/dp/B008C1JC4O/ref=sr_1_1?ie=UTF8&q...

 

You would also need a one-to-two coax splitter.  The coax feeding the TV now is split so one connection goes to the TV and one to the input of the MoCA adapter.

 

You then get a solid wired connection to the Internet at the Ethernet output port of the ECB2500.  Run a Cat 5/6 patch cord from that port to the Ethernet port on your TV (again, assuming it has one) and that may solve your problem, having eliminated the vagaries of WiFi.

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