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01-07-2015 09:50 PM
We recently replaced our 3-year-old router with the latest Quantum Gateway router and upgraded fios speed from 25/25 to 50/50.
Every device (PC, phones, tablets, and TV) was able to connect to the new network. BUT, our Samsung Wifi printer (M283x seriers) cannot connect at all. With the older router, we were able to access the printer thru Wifi network from two different PCs..
We did not relocate the router and we did not move the printer, so singal strength was not the issue. We even uninstalled and then re-install printer driver to PC to set up the network again. Tried every connecting option that Samsung had suggested, but everything failed.
We also tried to log in to Router Admin site to add this printer, didn't work. WPS was turned on and we couldn't figure out why this new network doesn't add the printer. This router did not like our printer.
One funny thing was that if we turned OFF all the security settings, the router allowed this device to connect to WiFi.
Can anyone help? Thanks a lot!
Solved! Go to Solution.
09-03-2015 06:55 PM - edited 09-03-2015 06:55 PM
I spent an hour on the line with a Samsung technician tonight, and she solved the problem for me. The steps are not easy...but they *do* work:
As a result, my 2870FW printer is now working on my wireless network. Incidentally, I tried the WPS solution mentioned earlier in this thread...but it did not work. This solution does...and I hope it helps you.
01-08-2015 05:49 AM
Log into the router and check what IP address that the router assigned to the printer. Now check your printer and computers and make sure the IP address matches in the software.
01-08-2015 07:44 AM
Be sure when you set up your new router you enabled it handle legacy G devices.
Your printer may not support the newer N standard. It will see the SSID of networks using N but will not be able to connect to them.
Also if you used the same SSID as on your previous router you may need to delete it on the printer and set the printer up from scratch.
02-14-2015 10:47 AM
02-16-2015 12:23 PM
Has anybody figured this out? I have a newer printer that is 802.11N and is backward compatable with 802.11G. I have tried both WPS and using the printers wireless connection set-up wizard and the Quantum Gateway refuses to allow it to connect wirelessly.
02-17-2015 08:53 AM - edited 02-17-2015 08:57 AM
02-25-2015 06:47 PM
I have a solution for you. After upgrading to the Quantum Gateway last week, My Samsung 2835 printer had the same problem. It turns out that the printer doesn't play well with the Quantum Gateway when the Samsung "Wi-Fi Direct" function is enabled. All you have to do is log in to the printer web page. Then, under Settings--> Network Settings--> Wi-Fi Direct... Turn Wi-Fi Direct off using the drop down menu. Hit "Apply", then power cycle the printer. After this you can use WPS or manually configure the printer and it will connect right away. Thank the Verizon technical guy J.W. for figuring this one out by capturing the Wi-Fi traffic between the Gateway and printer.
03-11-2015 01:29 PM
How do you login to the printer webpage if the printer doesn't have an ethernet cable and isn't connected to the wireless network?