×

Switch Account

Secret Question Hell Hole...

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎03-04-2018

Secret Question Hell Hole...

Message 1 of 2
(636 Views)

*Just* signed up for FIOS TV 2 hours ago.

 

Attempting to set up myFIOS on iPad. 

Type in User ID, password.

Device not recognized, "Please enter secret answer."

 

Have _never_ set up a secret question, so can't answer question.

Therefore, can't log into myFIOS.

 

Come on, Verizon - get your crap together.

You're off to a lousy start for a new customer....

 

1 REPLY 1
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 5,037
Registered: ‎10-18-2016

Re: Secret Question Hell Hole...

Message 2 of 2
(624 Views)

@vz_taubaslwrote:

*Just* signed up for FIOS TV 2 hours ago.

 

Attempting to set up myFIOS on iPad. 

Type in User ID, password.

Device not recognized, "Please enter secret answer."

 

Have _never_ set up a secret question, so can't answer question.

Therefore, can't log into myFIOS.

 

Come on, Verizon - get your crap together.

You're off to a lousy start for a new customer....

 


Did you try the obvious? Leave it blank. Try it I hope it works.

that is sort of like old Time Warner cable who on our calling to cancel services asked us for the four digit security code that was set on the account. I told the guy on the phone there is no four digit code on the account. He said there was. I said again cancel the account. He said his instructions were to not cancel any service without that code.

 

needless to say I went to the Time Warner store near me. Got this guy at the desk returned all the tv boxes and said it better be cancelled immediately. They cancelled but told me the secret code was 0000 which was system generated. I was livid.

hope it works out. But you have a 30 days total customer satisfaction guarantee in which you can cancel within that time frame.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.