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Self Installation Failure Twice/On Hold for 30 minutes

Self Installation Failure Twice/On Hold for 30 minutes

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Contributor StillOnHold_30
Contributor
Posts: 3
Registered: ‎07-18-2019
Message 1 of 3
(175 Views)

I've been trying to reach the Fios division of the Verizon technical team to help resolve why my WiFi will not connect after moving and keeping the same router.  The self-instillation was unsuccessful and I followed the red globe quick fix solution already.  The online chat was not helpful, it only gave me the number to call.  I was transfered to the Wireless division first, and then transfered to nothing.  After calling back, I have been on hold with Fios for 30 minutes.  Is there a function to leave my number so they can call me back? I just want a simple fix or help on the instillation. 

2 REPLIES 2
Contributor StillOnHold_30
Contributor
Posts: 3
Registered: ‎07-18-2019
Message 2 of 3
(143 Views)

Up to an hour now^^

Contributor StillOnHold_30
Contributor
Posts: 3
Registered: ‎07-18-2019
Message 3 of 3
(142 Views)

After an hour, I was disconnected.

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