Senior Citizens have been overcharged for approximately 3 years for services that were not used.

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Contributor
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Registered: ‎12-21-2014

Senior Citizens have been overcharged for approximately 3 years for services that were not used.

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The technician that personally visited the home confirmed, while servicing a technical issue, that the FIOS service sold to the Senior Citizens were not needed and not used. There is no need for the package that has been paid for over the years despite attempts to reduce the monthly bill with customer service. The home has no computers or any other device that needs a internet connection. Please help these seniors that are on a fixed income.

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Registered: ‎03-18-2013

Re: Senior Citizens have been overcharged for approximately 3 years for services that were not used.

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: Senior Citizens have been overcharged for approximately 3 years for services that were not used.

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So cancel internet service.

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