Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Serious issue with ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] core router.

Reply
jnetSYNATK
Contributor
Contributor
Posts: 1
Registered: ‎02-17-2015

Serious issue with ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] core router.

Message 1 of 3
(861 Views)

Verizon,

 

You are have a serious issue with your core router ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218]

 

This is having an impact on streaming, downloading and gaming over FiOS in the VA, Hampton Roads area.

 

How do I open up a ticket for your core router?

 

 

1    0ms     0/ 100 =  0%     0/ 100 =  0%  Router.home [192.168.1.1]
                              0/ 100 =  0%   |
2   13ms     0/ 100 =  0%     0/ 100 =  0%  L100.NRFLVA-VFTTP-25.verizon-gni.net [96.249.243.1]
                              0/ 100 =  0%   |
3   16ms     0/ 100 =  0%     0/ 100 =  0%  G0-2-3-4.NRFLVA-LCR-21.verizon-gni.net [130.81.137.248]
                              0/ 100 =  0%   |
4   87ms     8/ 100 =  8%     8/ 100 =  8%  ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218]

 

5   25ms     0/ 100 =  0%     0/ 100 =  0%  0.ae3.BR1.IAD8.ALTER.NET [152.63.7.229]

 

8% packetloss is unacceptable with the amount of money we feed you monthly to maintain your network. 8% packetloss causes HUGE issues when you stream, dl, or game, basically any traffic that requires a constant stream.

 

Please elevate and FIX.

2 REPLIES 2
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,556
Registered: ‎12-15-2010

Re: Serious issue with ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] core router.

Message 2 of 3
(838 Views)

A rep may reach out to you on these forums, but the best way to open a support ticket with Verizon is to use phone or chat support. Better yet, if you have neighbors and friends who see the same issues, have them call in and chat for the same. The more people that report problems, the more inclined a company is to fix the problems. The cost of providing support for the problems will eventually start to cost more than the cost to fix the problem.

 

Alternatively, send messages to Verizon's Twitter support page. The people monitoring that account have been said to be very helpful.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Serious issue with ae17-0.RES-BB-RTR1.verizon-gni.net [130.81.199.218] core router.

Message 3 of 3
(768 Views)

Also the result on the next hop implies there is no problem with that server.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.