×

Switch Account

Service Outage - Who Else to Contact?

Service Outage - Who Else to Contact?

Reply
Highlighted
Contributor Shanece
Contributor
Posts: 1
Registered: ‎09-23-2018
Message 1 of 2
(461 Views)

Our tv and internet have been out since this morning. We called customer service and they tried to troubleshoot but nothing worked. They inform us they don’t know why our services are out and they cannot send anyone until the next day between 1:00PM and 3:00PM. 

 

The chat on My Fios says there’s an outage in our area and that it would be fixed by 5:45PM today. It is now 1:19AM. Nothing is fixed and no updates. We cannot get anyone on the phone. Left on hold for hours. We cannot get an actual person on the chat. What else can we do?

 

A verizon technician was working on the telephone poles that morning (before our services were disrupted) and left the box open and the wires exposed. We told the phone rep and a chat person that. Still no one has come by to address the issue. 

1 REPLY 1
MVP Edg1 MVP
MVP
Posts: 1,076
Registered: ‎06-24-2018
Message 2 of 2
(418 Views)

Sounds like the tech that was up the pole inadvertently knocked you of service. There is no one else really to contact. I’m sure the tech coming out today will figure it out. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.