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Service keeps crashing

Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎04-30-2010

Service keeps crashing

Message 1 of 2

Hi.  Our internet service keeps going offline.  I had to reset the router 4 times yesterday.  It comes back up after resetting, but then it only stays up for a few hours.  The Internet light on the router is  either off or amber...


Anybody else experienced anything like this?

Gold Contributor III
Gold Contributor III
Posts: 1,122
Registered: ‎12-04-2009

Re: Service keeps crashing

Message 2 of 2

I'm assuming your router is connect to the ONT via coax?

If so, the orange LED indicates you have a marginal connection to the ONT.

You can verify that by checking the MOCA WAN stats on your router.

How do I check the MOCA stats on my router

This is usually a coax or splitter issue, but can also be a bad ONT or router.




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