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Service keeps going out. No customer service available

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hallam
Contributor
Contributor
Posts: 2
Registered: ‎11-27-2014

Service keeps going out. No customer service available

Message 1 of 2
(839 Views)

My Internet service keeps breaking requiring the router to be reset. It halts several times a day.

 

The most likely cause seems to be the router.

 

Tried calling up customer service to make an appointment - put on hold then disconnected. Repeatedly.

 

Tried the call back system - that just gives a message saying it is overloaded.

 

This is going to need a technician call because it is very easy to get the Internet running again. The problem is that it keeps breaking.

 

This is really bad service and the only way you can get away with it is because you are a duopoly and Comcast is worse.

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Service keeps going out. No customer service available

Message 2 of 2
(819 Views)

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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