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Sign a new 2-year agreement and keep DVR-for-life

Sign a new 2-year agreement and keep DVR-for-life

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Contributor cmt2020
Contributor
Posts: 3
Registered: ‎01-04-2019
Message 1 of 3
(376 Views)

 

Hi, my Verizon Fios 2-year agreement has expired and my bill increased by a lot.

 

So I am trying to sign up for a new 2-year agreement, however a chat support agent explained to me that if I do sign a new agreement, then I will lose my DVR-for-life. 

 

So how do sign up for a new agreement but still keep my DVR?

 

Thanks!

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MVP CRobGauth MVP
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Posts: 7,397
Registered: ‎11-04-2008
Message 2 of 3
(318 Views)

Others have posted that is not possible.

I believe the for life was only with your current plan.

Most likely, the new contract will require a change in plan therefore negating your DVR for life offer.


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Contributor cmt2020
Contributor
Posts: 3
Registered: ‎01-04-2019
Message 3 of 3
(214 Views)

But why?  I've had this DVR for ~10 years and have always been able to keep the DVR for life status whenever I would sign a new 2-year agreement.  This is the first time they've refused to honor that.

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