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Sign up reward card SCAM!!!

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miaomiao
Contributor
Contributor
Posts: 1
Registered: ‎01-05-2016

Sign up reward card SCAM!!!

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When I signed up Verizon Fios back in September 2015, the first thing sales person told me is that there will be $100 reward card after being active in service for a few weeks. So I switched from Comcast to Verizon. My service was activated in October and I paid $70 for installation. But  I still haven't got my reward card. I called the customer service, I was told there is no record for reward card in my account!  Later they transferredme to the reward card department, the guy told me that I am not qualitfied at all.   I sitll have the sales person's name and phone number. I called the sales guy, he was like" oh... you will get it, you just need to be patient..." and hang up.  Now I am pretty sure he is lying... The customer service person told me there is no such promotion shown up in my account at all and there is nothing they could do..... I am very upset and disppointed with Verizon. Obviously They have got me signed up the contract sucessfully and then deny whatever they promised/advertised earlier!  I am thinking to switch back to comcast. At lease, they don't play such trick to their customer and they will do what they promised.

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LawrenceC
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Posts: 11,027
Registered: ‎03-18-2013

Re: Sign up reward card SCAM!!!

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Hi miaomiao,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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