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Significant Fios slowdown, shown on Speedtest, but not from Verizon

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jonahlee
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎06-20-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 11 of 21
(2,323 Views)

Actual uploads and downloads are in fact much closer to the SpeedTest speeds than what Verizon is giving me.

jonahlee
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎06-20-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 12 of 21
(2,322 Views)

And a google.com traceroute was much more successful.

 

Traceroute has started…

traceroute: Warning: google.com has multiple addresses; using 74.125.224.180
traceroute to google.com (74.125.224.180), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  0.704 ms  0.431 ms  0.401 ms
 2  l100.lsanca-vfttp-112.verizon-gni.net (98.119.9.1)  5.396 ms  6.576 ms  5.245 ms
 3  g11-0-0-1912.lsanca-lcr-09.verizon-gni.net (130.81.138.66)  5.048 ms  6.744 ms  5.196 ms
 4  so-4-0-0-0.lax01-bb-rtr1.verizon-gni.net (130.81.28.72)  6.360 ms  8.076 ms  9.564 ms
 5  0.so-1-3-0.xl3.lax15.alter.net (152.63.114.145)  10.449 ms  9.998 ms  95.040 ms
 6  tengige0-6-1-0.gw4.lax15.alter.net (152.63.114.209)  8.924 ms  7.815 ms
    tengige0-6-4-0.gw4.lax15.alter.net (152.63.114.217)  10.594 ms
 7  google-gw.customer.alter.net (63.125.112.154)  10.262 ms  42.670 ms  10.853 ms
 8  64.233.174.238 (64.233.174.238)  9.847 ms  7.316 ms  10.314 ms
 9  72.14.236.11 (72.14.236.11)  9.684 ms  7.890 ms  8.929 ms
10  74.125.224.180 (74.125.224.180)  9.606 ms  7.304 ms  9.557 ms

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 13 of 21
(2,320 Views)

 


@jonahlee wrote:

Actual uploads and downloads are in fact much closer to the SpeedTest speeds than what Verizon is giving me.


 

downloads and uploads "to where" 

 

not all sites can upload 35 mb's, that is why I suggested Microsofts.  

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 14 of 21
(2,319 Views)

 5  0.so-1-3-0.xl3.lax15.alter.net (152.63.114.145)  10.449 ms  9.998 ms  95.040 ms

 

 

that is the only hop that I can see that is marginally bad,  it's up there so maybe that particular router is getting hit.  It's not "stop the press" bad   but it's noticeable.    I would never expect it to cut your speed in half though that is for sure.  but it's a possible distressed router.    

 

ping it directly for a while and see if it consistently gives bad results. 

 

so 

ping 152.63.114.145 -t

 

that initiates a continuous ping that won't be stopped until you hit CTRL + C

 

so give it a minute and then CTRL C it and give us just the "ping statistics"

 

jonahlee
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎06-20-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 15 of 21
(2,313 Views)

To my 1 and 1 Hosting service, via FTP. And they speeds are basically showing exactly what SpeedTest is saying.

 

I don't have any accounts with Microsoft to upload everything.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 16 of 21
(2,300 Views)
Oh cool. Trace to 1and1's server. That would be more accurate than google. Let's see if you have any bad hops there?
jonahlee
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎06-20-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 17 of 21
(2,291 Views)

Here is the traceroute

 

Traceroute has started…

traceroute to whaleofatale.net (69.89.31.142), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  0.761 ms  0.429 ms  0.368 ms
 2  l100.lsanca-vfttp-112.verizon-gni.net (98.119.9.1)  6.602 ms  4.187 ms  4.600 ms
 3  g11-0-0-1912.lsanca-lcr-09.verizon-gni.net (130.81.138.66)  4.984 ms  9.827 ms  5.304 ms
 4  so-4-0-0-0.lax01-bb-rtr1.verizon-gni.net (130.81.28.72)  5.765 ms  9.102 ms  10.176 ms
 5  0.ae1.br3.lax15.alter.net (152.63.2.129)  9.692 ms  10.314 ms  9.567 ms
 6  xe-10-0-0.edge1.losangeles9.level3.net (4.68.63.245)  10.330 ms  48.677 ms  9.685 ms
 7  ae-42-90.car2.losangeles1.level3.net (4.69.144.196)  10.925 ms
    ae-22-70.car2.losangeles1.level3.net (4.69.144.68)  8.854 ms
    ae-12-60.car2.losangeles1.level3.net (4.69.144.4)  7.737 ms
 8  bluehost-in.car2.losangeles1.level3.net (4.71.143.106)  8.084 ms  7.968 ms  10.426 ms
 9  tg2-3.ar01.prov.bluehost.com (69.195.64.37)  28.106 ms  26.928 ms  29.498 ms
10  box342.bluehost.com (69.89.31.142)  29.056 ms  27.918 ms  29.690 ms

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 18 of 21
(2,286 Views)

hm, that looks exceptionally good.   It's possible the speed is an issue, you can test the download easily using the MS website and downloading a file, but you can't test the upload that way unfortunately. 

 

Maybe try cross posting at the VZ direct forum and let their Tier II guys take a look at your circuit and the way you are provisioned. 

 

Verizon Direct

 


jlarnai
Contributor
Contributor
Posts: 2
Registered: ‎03-30-2011

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 19 of 21
(2,243 Views)

I have had the same problem. I powered off the modem on and off a couple of times.  I fixed by getting a pen and using the tip to press in the RESET button for 15-20 seconds.  I had to do this twice; it will reset your admin password.  Once it came back up; my speeds where as advertised.  When I tested it on speed test.

cbwoodstock91
Nickel Contributor
Nickel Contributor
Posts: 42
Registered: ‎03-21-2011

Re: Significant Fios slowdown, shown on Speedtest, but not from Verizon

Message 20 of 21
(2,227 Views)

Hi,

 

              Just to make sure, have you tried optimize your browser?,if so, contact Verizon fios by chat and ask

to "Break the dhcp lease in your circuit" and "re-boot the ONT" this will refresh the entire service in your home

 

 

FYI

if you have tv-fios service and this include {Video on demand}, this feature works pulling information from the net

through your router.

 

 

May be is time to refresh the service

Good luck!

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