Slow Internet Service at night
jdmaynard
Newbie

I am at my wits' end. Our neighborhood only has FIOS available for Internet service. When we first moved in 7 years ago things were great, speeds were fine. However as we've got more people there is a serious problem with speed in the evenings after 6pm or so. I go from 55Mbps down and 25 Mbps up during the day to about 5-6 Mbps down and 25 Mbps up at night. 

I've called customer service and they've been unable to find a problem. Another person in my neighborhood was able to get someone more senior, and apparently there is a card at the "home office" that needs to be replaced. 

We've tried to get an estimated time for repair and Verizon keeps saying "soon". That's been going on for months.

However, Verizon does not seem to have a problem debiting the full bill each month even though we are only getting about 10% of our speed.

This is my last ditch effort before filing a formal complaint with Virginia's State Corporation Commission. Please help me!!

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Re: Slow Internet Service at night
Hubrisnxs
Legend

Hope they gave you guys a case reference.  If they did I would call in and escalate it, if they didn't then who knows if what they told you was true or not or if there was a miscommunication.   If a big company is replacing equipment and it's specific to a customers scenario, there should be some documentation somewhere.  I would just hate for you to sit there with expectations and things not be moving.   WEEKS sounds like a long time for shipping to me.

as far as trouble shooting that or giving suggestions to find out if it's a different issue, we'd have to know more about your set up, and if you are doing any speedtests that you've recorded, or traceroutes or anything of that nature to record those events.

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Re: Slow Internet Service at night
vanhorn81
Newbie

I have been having the same issue.  It is noticable at 9pm while streaming TV shows.  I checked speeds the last two nights and I get around 5-8mbps download speeds from wifi, down from about 20mbps during the day.  Sometimes turning the router off/on helps, but not lately.  It could be that Verizon is maxed out during that time of night and they don't have enough bandwidth to keep up. 

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Re: Slow Internet Service at night
Predator7
Specialist - Level 1

Same thing kept happening to me at night in New York City,I guess Verizon intentionally put a cap on bandwidth because this is a very common problem with Fios!!!!!

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