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The supervisor that left you the voicemail is absolutely correct. I found out that verizon's equipment at the central office cannot handle the additional traffic caused by the upload speed increases from the promotion.
They didnt have an ETA when I contacted them couple months ago. The traffic causes errrors which requires rebooting of you connection at the co. If you have them do this, the speed will increase again.
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Same thing here in central NJ. Wow! Great, all I have to do is "have them" reboot my connection at the CO. That shouldn't take more than 6 or 7 hours on the phone spread out over several days doing the same troubleshooting steps over and over again before I get somebody who even knows what a CO is. BTW I'm already about halfway to that total over the last 4 days.
If you sell me something and tell it's an apple and then deliver a rock, you're stealing from me. I'm calling the cable company. AOL did this same thing back in the 1990's, and eventually, LONG after I had abandoned their connections, a judge took like $200m from them and forced them to upgrade their infrastructure before they sold any more service. I'm sure eventually that'll happen here, because they've obviously over-sold their services and now every time my neighbors start watching netflix I can't connect to work.
Buh bye.
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