×

Switch Account

Slow internet at night EVERY NIGHT

Slow internet at night EVERY NIGHT

Reply
Contributor Shiznewski
Contributor
Posts: 1
Registered: ‎02-22-2015
Message 1 of 21
(9,607 Views)
I pay for 50/50 and at night time every single night I get about 5 down and 20-50 up. This is not acceptable. Judging by the thousands of results I see when searching google for this problem, it is not a problem at my house. I need this problem fixed now. The speed is so pathetic I am unable to stream the WWE event tonight.
20 REPLIES 20
Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 108
Registered: ‎01-06-2015
Message 2 of 21
(9,536 Views)

@Shiznewski wrote:
I pay for 50/50 and at night time every single night I get about 5 down and 20-50 up. This is not acceptable. Judging by the thousands of results I see when searchinggoogle for this problem, it is not a problem at my house. I need this problem fixed now. The speed is so pathetic I am unable to stream theWWE event tonight.

You are not alone here with this problem!!report the problem to Verizon Tech support...

1.Router: Quantum G1100 (Primary)2.Router :Nighthawk AC1900
3.Speed:75/75 Mbps
4.FIOS TV Ultimate HD
5.FiOS Digital Voice Unlimited
Contributor Voytech
Contributor
Posts: 1
Registered: ‎02-24-2015
Message 3 of 21
(9,497 Views)

Same here.... started about a week ago.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,662
Registered: ‎11-04-2008
Message 4 of 21
(9,445 Views)

Works just fine for me. Not sure why others have an issue. But I don't see it:

 

 Capture.JPG

 

I have mentioned before that I am part of an Internet monitoring program and The lowest I saw was 28M one night in the past month. Amost always near or above the 50Mb I am supposed to get.


Capture.JPG

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Stevestrv
Contributor
Posts: 4
Registered: ‎12-03-2015
Message 5 of 21
(9,067 Views)

I am having the same problem.  I am paying for 50MB/sec internet speed.  During the day all is well but every night around 8:30 my download speed drops to about 13 MB/Sec.    My upload step stays high.  I am tired of running the optimizer and doing the same test every time I call Tech Support.  In 5 min I found that this is a common problem.    You would think that Verizon would have a knowledge data base with information on this issue.  I have no idea how to fix the problem.  I think I will leave Verizon as soon as my commitment ends.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,662
Registered: ‎11-04-2008
Message 6 of 21
(9,051 Views)

Where do you see your Internet speed drop?

Are you wired or wireless?

If wireless, do you see the same issue via wired?

If already wired do the following:

When speeds are slow, run test at speedtest.verizon.net.

That is a server within the Verizon network.

If that shows you get your contracted speed, then it is probably network congestion that others have noticed.

If you don't get the contracted speed, then contact Verizon support.

Would be best to run the test at another time and show that you can get the speed properly at other times to prove it is not your PC that has the problem.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Stevestrv
Contributor
Posts: 4
Registered: ‎12-03-2015
Message 7 of 21
(8,992 Views)

CRobGauth

Thank you for your help

 

Where do you see your Internet speed drop? - I live in Northern Virginia. The problem occurs with on every computer in the house.   It is not a problem with the computer settings or the router because the internet speed is good all day until about 8:30 pm. It slows down every night.

 

Are you wired or wireless? The computers are wired

 

If wireless, do you see the same issue via wired? N/A

 

If already wired do the following:

When speeds are slow, run test at speedtest.verizon.net.

That is a server within the Verizon network. Done The download speed drops to about 12 Mbps. The upload speed remains above 50 Mbps

 

 

If that shows you get your contracted speed, then it is probably network congestion that others have noticed.

If you don't get the contracted speed, then contact Verizon support. How?

 

Would be best to run the test at another time and show that you can get the speed properly at other times to prove it is not your PC that has the problem. I run the test on http://my.verizon.com/services/speedtest/ during the day and the speed is over 50 Mbps

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Verizon is not delivering what they guarantied they would deliver. I have a 2 year commitment and I just bought on of their router. I do not know what I can do .

Any help would be appreciated

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,662
Registered: ‎11-04-2008
Message 8 of 21
(8,934 Views)

For support, go here to sdee your options:

https://www.verizon.com/support/residential/index.htm

 

There is phone, chat and twitter.

I have found twitter to be helpful in the past.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Stevestrv
Contributor
Posts: 4
Registered: ‎12-03-2015
Message 9 of 21
(8,891 Views)

Thank you CRobGauth

Contributor done12many2
Contributor
Posts: 3
Registered: ‎12-07-2015
Message 10 of 21
(8,882 Views)

Steve, I'm in the NOVA area myself (Fredericksburg) and I monitor my connection regularly.  WIth that said, I've never seen a drop that substantial in 4+ years of FiOS in this particular area.  If anything, I see the exact opposite.  I'll usually get well over my provisioned download and upload speed, but at times it may drop down to just above my provisioned amount.

 

Out of curiosity, what ping times are you getting to your first hop when you test?  I'd say you need to look into that as well.  I used to get around 8 to 12 milliseconds using a coaxial connection from the ONT to the router.  I currently get between 0 to 4 milliseconds with my newer ONT using an Ethernet connection from ONT to the router.  If you are getting ridiculously high ping times, it will effect your throughput.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.