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Slow service on Netflix

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Contributor
Contributor
Posts: 4
Registered: ‎07-22-2014

Slow service on Netflix

Message 1 of 7
(881 Views)

Hi,

 

We all know you're throttling Netflix. I pay to be able to watch Netflix, Netflix does not have to pay you directly. I cannot watch Netflix. I will stop paying if I cannot watch Netflix. I will switch to another ISP, because I want to watch Netflix. Please sort it out. The disingenuous increase in upload speed in an attempt to keep your customers means little to me if I cannot watch Netflix. Do not suggest that anything about my connection is misconfigured, as I can watch Netflix fine through a VPN. I know how the internet works. You are throttling it. Please stop or I will take my money elsewhere. I do not pay 100 dollars a month on internet for 150 down 75 up for this. I only use 150 down for Netflix, and again, I cannot stress this enough, I am inches away from switching to an ISP that does not throttle Netflix. I do not appreciate the attempted moneygrab.

 

Regards,

A fed up customer

6 REPLIES 6
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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: Slow service on Netflix

Message 2 of 7
(794 Views)

@ajenkins1992 wrote:

Hi,

 

We all know you're throttling Netflix. I pay to be able to watch Netflix, Netflix does not have to pay you directly. I cannot watch Netflix. I will stop paying if I cannot watch Netflix. I will switch to another ISP, because I want to watch Netflix. Please sort it out. The disingenuous increase in upload speed in an attempt to keep your customers means little to me if I cannot watch Netflix. Do not suggest that anything about my connection is misconfigured, as I can watch Netflix fine through a VPN. I know how the internet works. You are throttling it. Please stop or I will take my money elsewhere. I do not pay 100 dollars a month on internet for 150 down 75 up for this. I only use 150 down for Netflix, and again, I cannot stress this enough, I am inches away from switching to an ISP that does not throttle Netflix. I do not appreciate the attempted moneygrab.

 

Regards,

A fed up customer


You might want to read the various post which include some technical information that explains the poor Netflix streaming performance, expecially the discussions of saturation at peering points operated between Verizon and third-parties like NTT, Telia and L3 (some of the content provider ISPs used by Netflix).

 

As the announced direct connects between Netflix and Verizon are implemented and the peering points eliminated, this Netflix service becomes what it should be. People at some east coast locations and the Dallas-Fort Worth area are reporting direct Netflix routing to the Verizon network (bypassing the middle man networks) and better performance.  I believe the most heavily congested places were dealt with first, with others to follow.

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Contributor
Contributor
Posts: 2
Registered: ‎07-25-2014

Re: Slow service on Netflix

Message 3 of 7
(792 Views)

I think there is a correlation somewhere here.

When on Comcast, netflix streaming was great...

Switched to Verizon, netflix streaming is terrible...

 

 

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Contributor
Contributor
Posts: 4
Registered: ‎07-22-2014

Re: Slow service on Netflix

Message 4 of 7
(769 Views)

PJL,

 

If Verizon is implementing the direct connects to Level3 then great. If they are not this moment doing that then I am gone. I do not believe Verizon when they say there is saturation, and I suggest you read Level3's explanation (requiring a few-thousand dollar 10gbps cards). It is extremely inexpensive, and I pay Verizon to be fast and to not suck. They are sucking. So, like I said, unless they are literally working on adding the extremely inexpensive interfaces to the interconnects right now I'm gone. If they are going to charge Netflix for me to use their service I'm gone as well. It's that simple. Verizon, fix your service by the end of the month or you've lost a customer.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Slow service on Netflix

Message 5 of 7
(766 Views)
They are direct linking to netflix. Not to Level 3. Level 3 forgot they had this fans problem a few years ago.

http://publicpolicy.verizon.com/blog/entry/level-3s-selective-amnesia-on-peering
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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Slow service on Netflix

Message 6 of 7
(765 Views)
Quote

Fortunately, Verizon and Netflix have found a way to avoid the congestion problems that Level 3 is creating by its refusal to find “alternative commercial terms.” We are working diligently on directly connecting Netflix content servers into Verizon’s network so that we both can keep the interests of our mutual customers paramount."
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Contributor
Contributor
Posts: 4
Registered: ‎07-22-2014

Re: Slow service on Netflix

Message 7 of 7
(707 Views)

Netflix is still very slow. Verizon, if it hits August and it's still slow you've lost a customer. Time Warner might suck but the only reason I have FiOS is for Netflix, and it's not working.

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