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Slow speed

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tammynterry
Contributor
Contributor
Posts: 3
Registered: ‎02-13-2013

Slow speed

Message 1 of 2
(1,170 Views)

I was wondering if anybody else has encountered slow speeds while paying extra for Quantum? I ran the speed test; my upload speed was 21mbps, download was 23 mbps. While I understand other factors can affect the speed there are no other devices  in use and my pc is connected with via ethernet, not wifi. I think this is way below what I should be getting for the extra money I'm paying. I have notice absolutely no difference since I upgraded to Quantum. 

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,556
Registered: ‎12-15-2010

Re: Slow speed

Message 2 of 2
(1,134 Views)

Which package are you paying for and what operating system do you run? Also, are you sure that the machine doesn't have a second, Wireless connection to your router despite the presence of the wired connection?

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