Slow upload and download speeds
Acorn1
Newbie

My daughter just  got time warner cable and her internet speeds are much faster than mine with fios. I am supposed to have the quantum, yet my upload speed is 3.89 mps. download speed is 11.67 mps and ping is 26 ms. The desktop is wired and turned off and I am on a laptop. nothing else is uploading or downloading in the house. Why is this so slow?

Thanks.

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Re: Slow upload and download speeds
smith6612
Community Leader
Community Leader

Are speeds improved on the Wired network over Wireless (I'm assuming you are testing from Wireless at the moment)? What speed package do you pay for?

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Re: Slow upload and download speeds
Nadttam
Newbie
Turn off router for 20 seconds the turn it on again.
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Re: Slow upload and download speeds
Hubrisnxs
Legend

You should download the In home agent,  They have a WIFI Fix tool that does a very respectable job of fixing issues like that.  

Download install and run it  www.verizon.com/connect

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Re: Slow upload and download speeds
DaveMasters
Enthusiast - Level 3

I posted a similar comment a couple days ag and if you look around you will see many others with the same question/comment. My conclusion is that Verizon has simply oversold the available bandwidth and during peak usage times theres just too many to see the promised speeds.

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