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Slow upload and download speeds

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Acorn
Contributor
Contributor
Posts: 1
Registered: ‎08-07-2014

Slow upload and download speeds

Message 1 of 5
(745 Views)

My daughter just  got time warner cable and her internet speeds are much faster than mine with fios. I am supposed to have the quantum, yet my upload speed is 3.89 mps. download speed is 11.67 mps and ping is 26 ms. The desktop is wired and turned off and I am on a laptop. nothing else is uploading or downloading in the house. Why is this so slow?

Thanks.

4 REPLIES 4
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: Slow upload and download speeds

Message 2 of 5
(742 Views)

Are speeds improved on the Wired network over Wireless (I'm assuming you are testing from Wireless at the moment)? What speed package do you pay for?

Nadttam
Contributor
Contributor
Posts: 1
Registered: ‎08-07-2014

Re: Slow upload and download speeds

Message 3 of 5
(732 Views)
Turn off router for 20 seconds the turn it on again.
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Slow upload and download speeds

Message 4 of 5
(659 Views)

You should download the In home agent,  They have a WIFI Fix tool that does a very respectable job of fixing issues like that.  

 

Download install and run it  www.verizon.com/connect

DaveMasters
Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎05-26-2012

Re: Slow upload and download speeds

Message 5 of 5
(636 Views)

I posted a similar comment a couple days ag and if you look around you will see many others with the same question/comment. My conclusion is that Verizon has simply oversold the available bandwidth and during peak usage times theres just too many to see the promised speeds.

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