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Slow uplopadspeeds <1 mpbs and I pay for 25!!!!!!!!

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jimhas
Contributor
Contributor
Posts: 3
Registered: ‎10-09-2013

Slow uplopadspeeds <1 mpbs and I pay for 25!!!!!!!!

Message 1 of 4
(757 Views)

I just spent 3 weeks working with tech support to get our internet connection speed up to 25/25 like I'm paying for.  Finally had success.  Now less than 10 days later it's  broken again.  I consistently get 25 download butmy upload speed is consistently less than 1 mbps  using the verizon and other available internet speed tests.

 

Called in for support tonight and I get disconnected after verifying all my information and did not get a call back.  Now I'm in their ridiculous phone queue again.

3 REPLIES 3
jimhas
Contributor
Contributor
Posts: 3
Registered: ‎10-09-2013

Re: Slow uplopadspeeds <1 mpbs and I pay for 25!!!!!!!!

Message 2 of 4
(746 Views)

Id like someone to call me to get this resolved!

LawrenceC
Moderator Moderator
Moderator
Posts: 10,778
Registered: ‎03-18-2013

Re: Slow uplopadspeeds <1 mpbs and I pay for 25!!!!!!!!

Message 3 of 4
(735 Views)

Hi jimhas,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,204
Registered: ‎04-10-2013

Re: Slow uplopadspeeds <1 mpbs and I pay for 25!!!!!!!!

Message 4 of 4
(613 Views)

jimhas,

 

Glad your upload speed is back to normal. Feel free to make a new post anytime you need our help.

 

- Jose_VZ

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